<h4><span style="color: rgb(55, 59, 70);">Highlights</span></h4><ul><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">OTE (On-Target Earnings): $115,000 – $130,000</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Base Salary: $92,000 – $104,000</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Location: USA Remote (EST and CST)</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Stock options</span></li></ul><h4 data-pm-slice="1 3 []"><span style="color: rgb(55, 59, 70);">About Us</span></h4><p><span style="color: rgb(55, 59, 70);">At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.</span></p><h4><span style="color: rgb(55, 59, 70);">About the Role</span></h4><p data-pm-slice="1 1 []"><span style="color: rgb(55, 59, 70);">We are looking for a Senior Customer Success Analyst to join our Revenue Operations Team here at FundraiseUp. As a analyst you’ll analyze data, spot trends, and lead initiatives to boost both customer success and business results. You’ll work closely with cross-functional teams including Success, Product, Finance and Leadership to turn insights into action.</span></p><h4><span style="color: rgb(55, 59, 70);">Key Responsibilities</span></h4><ul><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Create and maintain dashboards and reports that track key success metrics.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Analyze customer behavior, product usage, and retention data to drive company strategy.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Collaborate with Finance to build models and forecasts that inform strategic decisions.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Plan, manage, and deploy customer territories.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Effectively communicate data-driven findings and strategic recommendations to key stakeholders.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Design and implement process improvements to drive scalability.</span></li></ul><h4><span style="color: rgb(55, 59, 70);">Skills and Qualifications</span></h4><ul><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles (bonus if at a startup or SaaS company).</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar).</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">An effective communicator who can transform complex data into clear, actionable insights.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Able to thrive in a dynamic environment with evolving priorities.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">A self-motivated individual with natural curiosity and initiative.</span></li></ul><div><h4><span style="color: rgb(55, 59, 70);">Benefits</span></h4><ul><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">FSA Spending Account.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Remote or Hybrid work. Our teams are spread globally.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">401(k) plan with company match.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.</span></li><li style="color: rgb(55, 59, 70);"><span style="color: rgb(55, 59, 70);">Paid parental leave (12/6 weeks).</span></li></ul><p><sub><span style="color: rgb(55, 59, 70);">**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.</span></sub></p><p><span style="color: rgb(55, 59, 70);">#ZR</span></p></div>