Senior Competitive Intelligence & Market Insights Manager

Malwarebytes is looking for..

A highly motivated and experienced Competitive Intelligence & Market Insights Manager to drive our understanding of market trends, competitive landscapes, and customer experiences. The ideal candidate is a strategic thinker with a strong foundation in both qualitative and quantitative research, capable of turning complex data into compelling, actionable narratives. You'll play a crucial role in shaping our product, marketing, and overall business strategy

What You Will Do:

• Conduct and Manage Research: Lead concept and experience testing efforts, developing robust research designs and reporting actionable feedback loops to inform marketing and lifecycle strategies.
• Competitive Intelligence: Draft, analyze, and present insightful competitive readouts, focusing on shifts in strategy, product offerings, and pricing across the industry.
• Drive Ad Hoc Research Projects: Manage a diverse portfolio of in-depth research, including journey mapping, segmentation studies, feature prioritization, thought leadership, and brand equity studies.
• Customer Experience Tracking: Continuously monitor and analyze Net Promoter Score (NPS) tracking data to gauge customer loyalty and identify key drivers for improvement

Skills You'll Need to Have:

Education: Bachelor's degree is required

Professional Experience:

• A minimum of 10 years of insights agency experience is required.
• Demonstrated proficiency with a minimum of 5 years of experience doing primary quantitative research and 5 years of experience doing primary qualitative research.

Methodological Expertise: Direct experience with the following methodologies:

• Qualitative research: Customer Experience (CX) and concept testing.
• Voice of customer and Net Promoter Score (NPS) tracking and analysis.
• Executing thorough secondary competitive analyses

Communication & Influence: Proven strong storytelling skills with extensive experience presenting complex findings and recommendations to senior stakeholders.

Project Management: Detail-oriented project management and excellent organizational skills.

Mindset: A strategic and problem-solving mindset paired with a strong sense of responsibility and ownership in seeing strategies through to execution.

Collaboration: Excellent communication and collaborative mindset across all levels of the organization.

Adaptability: Ability to thrive and adapt in a dynamic environment that embraces iterative planning.

This position will report to the Director of Product Marketing and may require up to 10% travel.

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage 

• Employee Referral Bonus Program   

• Wellness programs    

• 401k and employer matching for (US Employees) 

• Comprehensive Time Off policy 

• An opportunity to do something great for yourself and the world! 

(Benefits and Perks subject to change by country/region) 

Legal Language: 

(US Employees Only)

Applicants have rights under the Federal Employment Laws: 

• Employee Polygraph Protection Act   

• Know Your Rights: Discrimination is Illegal   

• Family and Medical Leave Act (FMLA) 

This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. 

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.