Senior Cloud Engineer - Observability

<div class="content-intro">NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to <a class="Hyperlink SCXW172170175 BCX0" href="mailto:hrgroup@netdocuments.co" target="_blank">hrgroup@netdocuments.com</a> so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: <ul><li style="font-family: arial, helvetica, sans-serif;"> Two-time winner (2024, 2023) National Top Workplaces</li><li style="font-family: arial, helvetica, sans-serif;"> Two-time winner (2024, 2023) Top Workplace innovation</li><li style="font-family: arial, helvetica, sans-serif;"> Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune</li><li style="font-family: arial, helvetica, sans-serif;"> Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine</li><li style="font-family: arial, helvetica, sans-serif;"> Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility</li><li style="font-family: arial, helvetica, sans-serif;"> Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits</li><li style="font-family: arial, helvetica, sans-serif;"> 2024 Cultural Excellence</li><li style="font-family: arial, helvetica, sans-serif;"> 2024 Technology Industry </li><li style="font-family: arial, helvetica, sans-serif;"> 2023 Top Workplace Leadership</li><li style="font-family: arial, helvetica, sans-serif;"> 2023 Top Workplace Purpose & Values</li><li style="font-family: arial, helvetica, sans-serif;"> 2022 Top Workplace Employee Appreciation and Employee Well Being</li></ul>NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! </div>What You’ll Do Are you driven to uncover what others can’t see? As an Observability Engineer at NetDocuments, you’ll be at the forefront of building and evolving the systems that power deep, actionable visibility across our entire stack. In our high-velocity SaaS environment—where developers own what they deploy—your work will enable hundreds of engineers to proactively detect, diagnose, and resolve issues before they reach our customers. You’ll help define and execute observability strategy using modern tools like Datadog, OpenTelemetry, and CloudTrail—all within a cutting-edge, AWS-native ecosystem. If you thrive on impact, ownership, and making complex systems clear, we’d love to meet you. This role reports to the Director of Cloud Engineering You will: <ul><li>Lead and evolve the company-wide observability strategy across infrastructure, applications, and end-user experience. </li><li>Act as the primary owner and administrator for observability tools including Datadog, OpenTelemetry, AWS CloudTrail, and CloudWatch. </li><li>Collaborate with engineering, platform, and operations teams to define standards for logging, metrics, tracing, and alerting. </li><li>Develop and maintain standardized instrumentation libraries, dashboards, and alerting frameworks. </li><li>Build and manage synthetic monitors, golden signals, and runbooks to support rapid incident detection and response. </li><li>Ensure meaningful dashboards and actionable alerts are available to all development teams. </li><li>Provide hands-on troubleshooting support and observability training as needed. </li><li>Monitor and optimize the cost and performance of observability tooling. </li><li>Stay up-to-date with the latest observability and AWS-native monitoring capabilities. </li><li>Contribute to a culture of proactive monitoring, continuous improvement, and incident prevention. </li></ul> What You’ll Need to be Successful <ul><li>7+ years of experience as a cloud engineer. </li><li>3+ years in an Observability, SRE, DevOps, or Cloud Infrastructure role. </li><li>Strong hands-on experience with Datadog, OpenTelemetry, AWS CloudTrail, and related observability tooling. </li><li>Deep understanding of metrics, logs, and traces—plus the ability to implement and interpret golden signals. </li><li>Experience supporting observability platforms at scale in modern, distributed environments. </li><li>Proficiency with AWS services (e.g., VPC Flow Logs, CloudWatch, EC2, S3, Route53, Load Balancers, ECS). </li><li>Familiarity with CI/CD pipelines and Infrastructure-as-Code (IaC) tools—especially Git, Terraform, GitHub Actions, ADO Pipelines or Harness Pipelines. </li><li>Solid understanding of microservices, SaaS architecture, and DR/resiliency practices in AWS. </li><li>Strong collaboration and communication skills with the ability to influence engineering teams. </li><li>Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent experience. </li></ul> What Will Make You Stand Out <ul><li>You hold one or more AWS certifications and stay current on the latest platform capabilities and best practices. </li><li>You enjoy mentoring others, sharing expertise, and helping elevate the technical maturity of your team. </li></ul> What You’ll Love About NetDocuments  <ul><li>The People!  </li><li>90% healthcare premiums company covered  </li><li>HSA company contribution  </li><li>401K match at 4%  </li><li>Flexible PTO (typically 3 to 4 weeks a year)  </li><li>10 paid holidays  </li><li>Monthly contributions for life activities & wellness  </li><li>Access to LinkedIn learning with monthly dedicated time to explore </li></ul> Compensation Transparency  The compensation range for this position is:  $110,000.00- $135,000.00 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.  <div class="content-conclusion">Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. </div>

Senior Cloud Engineer - Observability

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