Senior Business Consultant

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Aderant is seeking an Implementation Specialist.

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

Role Description:

The Implementation Specialist is responsible for overseeing the implementation, configuration, and adoption of software or technology solutions for clients or within the organization. This role involves working closely with clients, project teams, and stakeholders to understand requirements, configure systems, provide training, and support users during and after the implementation process.

Responsibilities:

• Collaborate with project managers, sales teams, and clients to define project scope, objectives, and deliverables.
• Assist in developing project plans, timelines, resource requirements, and budget estimates.
• Configure software or technology solutions according to client requirements and specifications.
• Perform system testing and validation to ensure functionality, data integrity, and integration with existing systems.
• Serve as the primary point of contact for clients during the implementation phase, addressing inquiries, providing updates, and managing expectations.
• Conduct training sessions for client end-users to ensure effective adoption and utilization of the software or technology solution.
• Provide technical support and troubleshooting assistance to clients and end-users during and after the implementation process.
• Identify and resolve issues, escalate complex problems to appropriate teams, and ensure timely resolution.
• Create and maintain comprehensive project documentation, including implementation plans, configuration guides, user manuals, and training materials.
• Prepare progress reports, status updates, and performance metrics for internal stakeholders and clients.
• Gather feedback from clients and stakeholders to identify opportunities for process improvements and enhancements.
• Collaborate with product development and support teams to communicate client needs and contribute to product enhancements.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience (typically 2-5 years) in software implementation, technical support, or a related field.
• Strong understanding of software deployment methodologies, system configuration, and integration principles.
• Excellent project management skills, including planning, organizing, and managing resources to achieve project goals.
• Customer-focused with exceptional interpersonal and communication skills, both verbal and written.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment.
• Technical proficiency with software applications, databases, and troubleshooting techniques.
• Experience in training delivery and user support preferred.
• Certifications in project management (e.g., PMP) or relevant software applications are a plus.