Senior Audit Support Assistant

The Senior Audit Support Assistant will provide advanced administrative and analytical support for audit operations by managing claim-related activities, maintaining data accuracy, and collaborating with internal teams to resolve issues efficiently.

• Perform specialized administrative support activities for audit engagements, including file management, data organization, documentation, and workflow coordination.
• Respond to claim status inquiries and assist with resolving escalated claim questions in collaboration with internal teams.
• Generate, organize, and analyze reports containing claim details for internal stakeholders and external partners.
• Manage claim work queues, tagging activities, and data entry processes while ensuring accuracy and completeness.
• Review and proof claim information to verify calculations, documentation, wording, totals, and other key variables before submission.
• Maintain productivity standards by following established processes, procedures, and departmental guidelines.
• Monitor work quality by validating accuracy, identifying discrepancies, and escalating issues affecting performance or service delivery.
• Support continuous improvement efforts by identifying workflow challenges and communicating opportunities for improvement.
• Collaborate effectively with cross-functional teams to advocate resolutions and support provider-focused outcomes.

Requirements:

The ideal candidate has experience supporting administrative operations, handling detailed documentation, and working with healthcare-related data or claims processes. Strong communication skills, attention to detail, and proficiency with business systems are essential for success in this role.

• High school diploma or equivalent required.
• Minimum of 3 years of administrative support experience.
• Experience working with Microsoft Office applications and database systems.
• Working knowledge of industry standards, processes, and administrative best practices.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
• Excellent organizational skills with the ability to manage multiple tasks while maintaining accuracy and meeting deadlines.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Strong attention to detail and ability to assess accuracy, completeness, and quality of assigned work.
• Flexibility to participate in meetings and workflows supporting an international organization and different time zones.
• Healthcare experience, including medical billing or provider reimbursement experience, preferred.

Benefits:

• Competitive hourly compensation ranging from $21.00 to $25.25/hour, depending on experience, education, skills, certifications, and business needs.
• Overtime eligibility for nonexempt employees in accordance with applicable laws.
• Remote work opportunity with support for a dedicated home office setup.
• Medical, dental, and vision insurance coverage.
• Disability and life insurance benefits.
• 401(k) savings plan.
• Paid family leave.
• 9 paid holidays annually.
• Paid Time Off (PTO) ranging from 17 to 27 days per year depending on level and tenure.
• Opportunity to contribute to healthcare-focused audit operations while collaborating with cross-functional teams.