Senior Associate, Revenue Tools - Customer & Product Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Associate, Revenue Tools - Customer & Product Support in United States.

Revenue Tools Senior Associate to support its Customer & Product Support organization with scalable systems, automation, and operational excellence. In this highly cross-functional role, you will act as the dedicated partner embedded within the support ecosystem, helping to design and optimize the tools and workflows that power customer interactions. You will play a key role in improving efficiency, reducing manual effort, and enhancing customer experience through AI-driven solutions and intelligent automation. This position operates at the intersection of support operations, systems administration, and process improvement, requiring both strategic thinking and hands-on execution. You will collaborate closely with leadership and technical teams to ensure seamless integration across tools and platforms. The environment is fast-paced, data-driven, and focused on continuous improvement at scale.

Accountabilities:

Own and administer the Customer & Product Support tech stack, including platforms such as Zendesk and integrations with Salesforce, Slack, and Linear
Serve as the primary subject matter expert for support tooling, troubleshooting issues, and coordinating with vendors or internal teams
Design, implement, and optimize AI-powered workflows, automation rules, and triage systems to improve support efficiency and deflection
Build and maintain SOPs, runbooks, and knowledge base content that enable scalable self-service and consistent operations
Develop and maintain integrations and workflow automation across support and adjacent business systems using APIs and workflow tools
Monitor and analyze performance metrics such as CSAT, resolution rates, automation rates, and escalation trends to identify improvement opportunities
Partner closely with support leadership and cross-functional stakeholders to align on operational initiatives and drive execution

Requirements:

Proven experience in support operations, revenue operations, program management, or systems administration roles
Strong technical fluency with APIs, integrations, and workflow automation tools; ability to implement solutions independently
Hands-on experience with support platforms and CRM systems such as Zendesk and Salesforce
Strong analytical mindset with experience using data and metrics to drive operational decisions and improvements
Systems thinking approach with the ability to identify root causes and design scalable, upstream solutions
Excellent cross-functional communication skills with the ability to collaborate with both technical and non-technical stakeholders
Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously
Passion for AI-driven solutions, automation, and continuous process improvement

Benefits:

Competitive base salary range: 88,000 - 120,000 USD
Performance-based bonus opportunities
Equity participation in the company
Comprehensive healthcare coverage
Flexible remote work environment across the United States
Opportunities for career growth within a fast-scaling, AI-driven organization
Generous benefits program supporting employee well-being and development

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Associate, Revenue Tools - Customer & Product Support

Requirements:

Benefits:

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