This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Associate, Operations Strategy in the United States.
This role sits at the intersection of strategy, analytics, and operational execution within a fast-scaling global financial technology environment. The Senior Associate, Operations Strategy will act as a key problem-solver, driving high-impact initiatives across onboarding, risk, payments, and customer operations. The position blends strategic thinking with hands-on data analysis to improve core operational metrics such as onboarding conversion rates, cycle times, and service-level performance. Working closely with cross-functional teams, the role helps design scalable processes that support global growth and regulatory compliance. It is highly analytical in nature, requiring strong comfort with data tools and structured problem-solving. The environment is fast-paced, collaborative, and mission-driven, with exposure to senior stakeholders and high-visibility projects.
Accountabilities:- Lead end-to-end process improvement initiatives across core operations workflows such as KYC/KYB onboarding, transaction monitoring, and case management to enhance efficiency, reduce errors, and maintain compliance standards.
- Own strategic operational projects, including onboarding optimization, support scaling, and risk operations enhancements, defining scope, KPIs, timelines, and execution plans.
- Analyze operational data using SQL, Excel, and BI tools to build dashboards, generate insights, and support decision-making across operations and partner teams.
- Collaborate with Product, Engineering, Risk, Compliance, Revenue Operations, and Customer Support teams to design scalable systems and resolve operational bottlenecks.
- Develop and maintain SOPs, documentation, and performance metrics to ensure processes are standardized, measurable, and scalable.
- Prepare leadership-ready materials, translating complex operational and analytical insights into clear recommendations for business reviews and strategic decision-making.
Requirements:
- 1–3 years of experience in strategy, operations, consulting, or a highly analytical role, ideally in a fast-paced tech or financial services environment.
- Strong proficiency in SQL, Excel, and business intelligence or analytics tools for data extraction, analysis, and visualization.
- Experience or exposure to fintech, payments, banking, or regulated environments, including familiarity with onboarding, KYC/KYB, risk, or compliance processes.
- Excellent communication and stakeholder management skills, with the ability to simplify technical concepts for non-technical audiences.
- Strong problem-solving mindset with the ability to identify, prioritize, and execute on high-impact operational opportunities independently.
- Ability to manage multiple projects simultaneously in a fast-moving, cross-functional environment.
Benefits:
- Competitive compensation aligned with experience and market benchmarks.
- Opportunity to work on high-impact, global-scale operational and strategic initiatives.
- Exposure to senior leadership and cross-functional teams across product, engineering, and risk functions.
- Dynamic, fast-paced work environment with strong learning and career development opportunities.
- Comprehensive benefits package including health coverage and employee support programs.
- Flexible and collaborative work culture within a globally distributed team.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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