Senior Account Manager (Remote - US)

This position is posted by Jobgether on behalf of Help Scout. We are currently looking for a Senior Account Manager in United States.

As a Senior Account Manager, you will be at the forefront of driving customer success, retention, and growth by building trusted relationships with strategic accounts. This role goes beyond managing renewals—you will serve as a dedicated partner to clients, guiding them through optimization, adoption, and long-term alignment with the platform. Acting as both advisor and advocate, you will collaborate with internal teams to share feedback that shapes the product roadmap and improves onboarding. Success in this position requires a consultative mindset, strong revenue ownership, and the ability to turn challenges into opportunities that deliver measurable impact. This is a remote opportunity within the US, offering both autonomy and the chance to make a meaningful contribution in a collaborative, values-driven environment.

Accountabilities

• Manage a portfolio of high-value customer accounts, ensuring timely renewals and identifying opportunities for expansion.
• Proactively monitor account health, forecast revenue, and share risk and opportunity signals with finance and leadership teams.
• Drive product adoption and engagement through regular check-ins, optimization reviews, and strategic business reviews.
• Identify underused features and align them with customer goals to maximize value and retention.
• Act as the voice of the customer internally, sharing feedback and growth blockers to influence product development and customer success strategies.
• Consistently meet or exceed quota by securing renewals, driving account growth, and minimizing churn.

Requirements

• 5+ years of experience in SaaS account management or a quota-carrying sales role with proven success in renewals, expansions, and upsells.
• Strong ability to balance high-volume account management with thoughtful, value-driven client interactions.
• Experience leading strategic discussions on migrations, pricing, and customer alignment with long-term goals.
• Consultative, solution-oriented approach with a focus on delivering measurable customer outcomes.
• Excellent organizational skills with the ability to manage multiple accounts, priorities, and timelines simultaneously.
• Proactive mindset, ownership mentality, and attention to detail that builds trust and long-term relationships.

Benefits

• On-target earnings between $143,000 – $156,000, including base salary, commission, and equity options.
• Fully remote work environment with flexibility to balance work and personal life.
• Comprehensive healthcare coverage for you and your family.
• Wellness resources to support physical, mental, and emotional well-being.
• Paid take-home project compensation during the hiring process.
• A people-first culture that values balance, inclusivity, and long-term growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities through AI-driven matching.

When you apply, your profile goes through our AI-powered screening process designed to identify talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile against the role’s requirements and success benchmarks to generate a match score.
🎯 The top three candidates with the highest alignment are automatically shortlisted for the position.
🧠 When needed, our human team conducts a manual review to ensure strong profiles are not overlooked.

This process is transparent, skills-based, and free of bias—focused solely on your fit for the role. Once the shortlist is complete, we share it directly with the hiring company. The final decision, interviews, and next steps are then managed by their internal recruitment team.

Thank you for your interest!

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