Senior Account Manager

About IntusCare
IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) organizations deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.

Role Overview
The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients. This person will blend commercial acumen with a deep commitment to partnership, ensuring every client realizes the full value of IntusCare’s solutions while identifying and closing opportunities for renewal, expansion and long-term growth.

You’ll work hand-in-hand with our Sales team on handoffs, and Client Success, Implementation and other Client Delivery teams to drive adoption, satisfaction and retention across your accounts.

Key Responsibilities

• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership

• Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations

• Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams

• Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams-becoming a go-to connector who routes client needs efficiently to the right stakeholders without unnecessary handoffs

• Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies

• Lead quarterly business reviews and strategic planning sessions with clients

• Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories

• Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems

Requirements

• 5-8+ years of experience in account management, client partnerships or commercial roles within healthcare technology, population health or SaaS environments

• Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations

• Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes

• Excellent communication, negotiation and relationship-building skills

• Commercial mindset with demonstrated ability to drive renewals, upsells, and revenue expansion

• Comfortable collaborating cross-functionally in a fast-paced, high-growth environment

• Proficiency with CRM systems and project management tools

• Experience with EMR software is a plus

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a passionate and innovative team

• Professional development and growth opportunities

• Flexible work environment

Compensation: The base salary range for this role is $130K-$150K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options.

Work location: This is a fully remote role based in the United States.

Sponsorship: This position is not eligible for sponsorship.