Senior Account Director (In-Account Sales & Growth)

About the Role

We’re hiring a Senior Account Director to drive consultative growth across a portfolio of clients, leading enterprise-scale digital and AI-enabled transformation initiatives.

This is a quota-carrying, in-account growth role for someone who thrives in a fast-paced environment, leads with insight, and diagnoses business problems before prescribing solutions. You’ll challenge assumptions, navigate objections, and build business cases that unlock meaningful investment.

This role demands a consultative selling mindset. Success requires the ability to sell vision, outcomes, and transformation, often before clients fully understand what they need.

You will operate at the intersection of digital experience, technology modernization, and applied AI, helping clients move from fragmented initiatives to integrated, high-impact solutions.

This position reports to the VP, Account Management
Base Salary: $130,000 - $152,000
This role is eligible for sales commission

Who You Are

A consultative seller and portfolio growth strategist.
Thrive in a fast-paced environment where solutions must be shaped in real time.
Ask sharp questions, uncover root problems, and reframe client thinking.
Are comfortable pushing back, handling objections, and navigating complexity.
Can translate digital and AI capabilities into the business outcomes that executives care about.
Know how to sell services, platforms, and transformation.
A hands-on closer who can own the vision, shape the strategy, and execute the deal.

What You’ll Do

Drive In-Account Pipeline and Revenue Growth

Generate a robust pipeline that leads to closing $7M+ in new revenue within 12 months across an existing portfolio and newly signed clients.
Proactively identify areas of opportunity within accounts, lead the complete sales cycle from discovery and rigorous qualification through to pitch, strategic pricing, proposal, negotiation, and close.
Maintain clean, accurate forecasting and pipeline hygiene in Salesforce.
Shape deal strategy, pricing, and scope for high-value digital and AI engagements.
Navigate objections, procurement hurdles, and ambiguity with confidence.

Sell Digital & AI Solutions

Translate AI and digital capabilities into measurable business impact using value-selling methodologies.
A thought leader who guides clients through practical AI integration across marketing, content, IT, and digital operations.
Position AI, digital experience, and modernization as business imperatives.
Build compelling value narratives tied to ROI, risk reduction, speed, and competitive advantage.
Translate complex technology concepts into clear executive-level business cases.

Act as a Trusted Client Advisor

Build deep relationships with Senior and C-Suite stakeholders within accounts.
Serve as a primary point of escalation, balancing client needs with internal delivery realities.
Partner closely with delivery, strategy, and leadership teams to ensure successful outcomes.
Represent Phase2 at industry events and maintain an active, credible thought leadership presence.
Travel to client sites, internal offices, or industry events as needed (typically up to 20%).

Other Ways You’ll Make an Impact

Collaborate with cross-functional teams to shape and deliver solutions that drive measurable value.
Champion client successes internally by ensuring visibility across teams and leadership.
Support marketing in developing case studies and thought leadership, highlighting client impact.
Maintain strong leadership presence within accounts by positioning forward-looking, strategic work that aligns with where the market is headed.
Collaborate with platform and technology partners to identify and pursue co-selling opportunities.
Contribute to a culture of performance, knowledge-sharing, and sales excellence.

What You’ll Need

This role requires real consultative digital sales experience.
10+ years in client-facing sales roles at a digital agency, consultancy, or transformation-led firm
Proven success in selling complex digital services or solutions
Success in overseeing client portfolios contributing $7–10 million in revenue annually.
Ability to generate $7M+ in sales, including expansions and renewals, within the assigned portfolio within 12 months.
Strong understanding of digital experience, platforms, and AI-enabled solutions.
Comfort operating in ambiguity and shaping solutions collaboratively with clients.
Experience influencing senior executives through insight.

What Will Immediately Set You Apart

Experience navigating legacy systems, organizational resistance, and competing priorities.
Ability to clearly generate buyer demand and articulate why clients need to act now.
Demonstrated use of AI in your own workflow and client conversations.

What Would Be Nice to Have

Experience in regulated industries (e.g., healthcare, pharma, wellness, financial services).
Familiarity with platforms like Drupal, Acquia, Adobe Experience Cloud, Optimizely, or similar DXPs.
Demonstrated thought leadership (e.g., panels, blog posts, speaking engagements) in AI or digital transformation.

What Success Looks Like

You consistently hit or exceed $7M+ in annual sales
Your pipeline is active, qualified, and forecastable
Clients see you as a strategic partner, not a vendor
You’re shaping client roadmaps and influencing long-term investment decisions
You’re trusted internally to handle the most complex, high-stakes opportunities

What You’ll Get

Fully Remote

Work from anywhere with the support of a remote-first team and flexible culture.

Competitive Compensation

Your salary is determined based on experience, education, certifications, skills, and current market conditions.

Comprehensive Benefits

Full coverage including medical, dental, vision, life insurance, and disability. We also offer supplemental insurance options through Aflac and Transamerica.

Wellness That Rewards You

Our fun and interactive wellness program offers rewards for participation.

Retirement Savings

A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.

Generous Time Off

You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.

Paid Parental Leave

We offer up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.

Family-Building Support

Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.

New Hire Office Stipend

Receive a $500 stipend to personalize and equip your home workspace for success.

What the Environment Looks Like

Physical Demands

Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
Occasional adjusting or moving of light objects up to 20 pounds in all directions.
Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
Continuous repetitive movements that may include the wrists, hands, and/or fingers.
Travel, sometimes frequent, is expected.

Mental Demands

Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and be able to quickly recall, interpret, and explain information.
Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
Communication - Must continuously express or exchange ideas and meaning with employees and clients.
Resilience - Must continuously adapt well in the face of workplace stressors.

Equal Employment Opportunity (EEO)
Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.