Security Operations Manager

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. 

The Security Operations Leader reports to the Director of Security Operations. In this role, you will be responsible for overseeing a team of cybersecurity analysts and SOC team efforts. You will respond to client inquiries and security incidents, provide post-onboarding support, and oversee the continuous development of BlackCloak’s Incident Response Program.

The right candidate will be proactive and enjoys wearing many hats in a fast-paced environment . The ability to be flexible to shifting priorities and the needs of the larger team to accomplish goals is key. On a typical day, you may spend time mentoring the Security Operations Team, assist with client-related issues, and onboard new clients. This position requires flexibility, as it will occasionally involve work outside of standard business hours, including nights and weekends, to address client needs and incidents.

• Interface with clients to remotely onboard them onto the BlackCloak Platform.
• Answer client inquiries, alerts, incidents, and questions.
• Lead and mentor a team of cybersecurity analysts.
• Respond to security alerts, assess the risk, and deliver mitigation responses.
• Maintain total command and awareness of the security ticket queue.
• Run network vulnerability assessment scans of customer infrastructure.
• Communicate vulnerability and threat assessments to clients.
• Own the continuous development of our EDR and Incident Response Program.
• Manage on-call rotations and scheduling.
• Provide post-onboarding support to customers through periodic touchpoints as needed in a timely and professional manner.
• Participate in knowledge transfer sessions, product training, and other strategic initiatives as needed.
• Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices.
• Conduct proactive threat hunting to identify and mitigate potential security threats before they impact clients.
• Develop and implement threat hunting strategies and techniques.
• Analyze threat intelligence data to identify trends and patterns.
• Collaborate with the Incident Response team to investigate and respond to security incidents.
• This position does not have a standard 9 a.m. to 5 p.m. schedule. It will require occasional time on nights and weekends to address client incidents, onboardings, and issues.

• 4-year college degree preferred or relevant work experience.
• The ideal candidate will have close to 5 to 7 years of experience in an information security/cybersecurity role and at least 2 years of experience leading a SOC.
• Industry-recognized information security certifications a plus: CISSP, GIAC, OSCP, Security+.
• Prior experience managing an IT help desk is a plus.
• Penetration and vulnerability testing experience.
• Windows and macOS forensic investigation and vulnerability management experience.
• Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux.
• Experience in threat hunting and threat intelligence analysis.
• Strong analytical and problem-solving skills.
• Ability to operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully.
• Strong communication skills and ability to interface with customers.

About BlackCloak

BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. 

BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.  Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:

- 100% Remote Company100% employer-paid coverage for employees & 50% employer-paid coverage

for dependents for medical (3 plan options), dental and vision plans. 

- Health Savings Account with BlackCloak contributions.

- 100% Employer-paid life & short- and long-term disability insurance

- 401k with both traditional and roth options & an employer match for traditional contributions

- Company Equity Vacation and Sick Leave 

- 10 Paid Company Holidays 

- Wellness Days

- Paid Parental Leave

- Multiple off-sites and virtual events throughout the year 

- In-home office stipend 

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Learn More about Us

Website: https://blackcloak.io

LinkedIn: /blackcloak

Twitter: @BlackCloakCyber

White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download

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