Seasonal Benefits Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Benefits Associate based in United States.

This role is centered on providing high-touch, compassionate support to individuals navigating complex healthcare and benefits decisions during a critical seasonal period. You will act as a trusted guide for members, helping them understand coverage options, compare plans, and resolve benefits-related questions with clarity and care. Working in a fast-paced, remote environment, you will handle a high volume of inbound and outbound interactions while ensuring accuracy, empathy, and strong service quality. The position combines customer support, benefits education, and problem-solving, requiring both attention to detail and strong communication skills. You will play an important role in helping members make informed decisions that directly impact their health and financial well-being. This is a mission-driven opportunity for someone who enjoys helping others and thrives in structured, service-oriented environments.

Accountabilities:

Respond to inbound calls and emails from members, providing clear explanations of benefits, coverage options, costs, and provider information.
Support members during open enrollment, life events, and plan changes by comparing benefit options and guiding informed decision-making.
Investigate and resolve benefits-related issues, ensuring timely follow-up and accurate information delivery.
Conduct outbound outreach to members for follow-ups, escalations, and case resolution updates.
Maintain detailed documentation of member interactions, plan information, and resolution steps across internal systems.
Navigate multiple healthcare and insurance systems to research benefits and ensure accurate guidance.
Deliver empathetic, high-quality customer service while managing a high volume of interactions in a performance-driven environment.

Requirements:

1+ year of experience in customer service, healthcare support, insurance, or benefits administration roles preferred.
Strong communication skills with the ability to explain complex benefits information in a clear and empathetic manner.
Ability to manage high call volumes while maintaining accuracy, professionalism, and service quality.
Strong attention to detail and organizational skills with the ability to track and manage multiple cases simultaneously.
Comfortable working with digital tools and systems such as MS Word, Excel, and internal CRM platforms.
Experience in healthcare, insurance, Medicare, COBRA, or related benefits environments is highly desirable.
Strong problem-solving mindset with the ability to support members through complex or sensitive situations.
Ability to work effectively in a fully remote, structured, and compliance-driven environment with a private workspace.

Benefits:

Hourly compensation of $17.00.
Fully remote work opportunity within the United States.
Comprehensive training program and all necessary work equipment provided.
Health, dental, vision, and additional benefits depending on eligibility.
Paid time off and structured seasonal employment schedule (August–December 2026).
Employee support programs focused on wellness and mental health.
Opportunity to gain experience in healthcare navigation and benefits advisory services.
Supportive, mission-driven culture focused on improving access to healthcare and member outcomes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Benefits:

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