Scheduling Outreach Specialist

The Scheduling Outreach Specialist is responsible for managing patient communication activities, scheduling appointments, and supporting healthcare practices through accurate and efficient outreach operations. The role requires strong communication skills, attention to detail, and the ability to manage high-volume interactions while maintaining a positive patient experience.

• Make outbound calls using designated call center tools to schedule patient appointments, including wellness visits, follow-ups, and other healthcare needs.
• Follow established scripts, workflows, and communication guidelines to ensure consistent and effective patient interactions.
• Schedule appointments directly within appropriate systems or coordinate with healthcare practices to complete bookings.
• Respond to inbound return calls and voicemails, assisting patients with scheduling needs or directing them to the appropriate resources.
• Record call details, outcomes, and patient interactions accurately using call center platforms and internal tracking systems.
• Verify and update patient contact information to maintain accurate records and improve outreach effectiveness.
• Educate patients about available services, appointment options, and basic care-related information.
• Identify situations requiring additional support and escalate calls to clinical or specialized teams when necessary.
• Consistently achieve performance goals related to contact rates, scheduling conversions, productivity, and quality standards.
• Support additional operational tasks and initiatives as assigned to improve patient engagement processes.

Requirements:

The ideal candidate has experience in call center operations, patient outreach, or customer service environments and demonstrates strong communication, organization, and technology skills. This role requires the ability to work independently in a remote setting while maintaining accuracy and meeting performance expectations.

• High school diploma or equivalent required.
• Minimum of 2 years of call center experience, including at least 1 year in outbound calling or patient outreach.
• Experience using outbound dialer platforms such as Five9 or similar systems.
• Familiarity with electronic health record (EHR) systems and accurate documentation practices.
• Strong verbal communication, active listening, and interpersonal skills.
• Ability to manage a high volume of calls while maintaining professionalism and empathy.
• Strong organizational skills with attention to detail and effective time management.
• Ability to work toward measurable performance goals in a fast-paced environment.
• Proficiency with Microsoft Office and Google Workspace tools.
• Reliable high-speed internet connection and ability to work effectively in a remote environment.
• Bilingual communication skills are preferred.

Benefits:

• Fully remote work environment with flexible scheduling options.
• Competitive compensation package.
• Health, dental, and vision insurance with significant employer contribution.
• Paid time off program, including generous PTO during the first year.
• Paid holidays and volunteer days.
• Paid parental leave for new parents.
• Retirement plan with employer matching contributions.
• Stock option opportunities.
• Educational assistance and professional development support.
• Clinical employee reimbursement programs.
• Long-term employee benefits, including sabbatical opportunities.
• Inclusive and collaborative culture focused on healthcare impact and employee well-being.