Salesforce Business Analyst

  1. Home
  2. Remote jobs
  3. Agile
  • Company Kentro
  • Employment Full-time
  • Location 🇺🇸 United States nationwide
  • Submitted Posted 2 days ago - Updated 2 hours ago

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Salesforce Business Analyst to support the client’s Salesforce platform by gathering requirements, performing analysis, assisting with configuration, and ensuring quality through testing and validation. This role acts as the liaison between business stakeholders and the technical team, helping to translate business needs into actionable user stories and system enhancements. In addition to core business analysis, the analyst will play an active role in functional testing and light configuration to support the ongoing Operations and Maintenance (O&M) of the Salesforce environment.

Responsibilities:

  • Lead the elicitation, documentation, and refinement of business and functional requirements for Salesforce enhancements, bug fixes, and O&M requests.
  • Translate requirements into detailed user stories with clear acceptance criteria for Agile development teams.
  • Partner with developers, testers, and stakeholders to ensure user stories are fully understood and successfully implemented.
  • Perform functional, regression, and user acceptance testing to validate solutions.
  • Support Agile ceremonies including backlog grooming, sprint planning, daily stand-ups, reviews, and retrospectives.
  • Assist with Salesforce configuration such as fields, page layouts, validation rules, flows, and reports.
  • Develop and maintain process flows, documentation, and training materials as required.
  • Provide guidance and support to end users to enhance adoption and proper use of Salesforce.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

  • 3–5 years of experience as a Business Analyst supporting enterprise platforms.
  • Demonstrated experience in Agile/Scrum methodology, including backlog management and user story development.
  • Hands-on experience in testing, including test plan creation and execution.
  • Excellent communication skills with the ability to interface with technical and non-technical stakeholders.

Preferred Qualifications:

  • Experience supporting Salesforce or comparable enterprise platforms
  • Salesforce Administrator certification
  • Familiarity with DevOps tools such as Azure DevOps or Git for backlog and test case management
  • Prior federal government project experience
  • Experience with Salesforce Public Sector Solutions (PSS)
  • Exposure to Salesforce Flow, approval processes, or other declarative automation tools

Clearance:

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

Loading similar jobs...

USA Remote Jobs

Discover fully remote job opportunities in the United States at USA Remote Jobs. Apply for roles like Software Developer, Customer Service Specialist, Project Manager, and more!

© 2025 Created by USA Remote Jobs. All rights reserved.