As a Sales Solutions Engineer, you'll be an essential part of our sales process, acting as a key technical advisor to customers and working closely with the sales team to drive new business and support existing accounts. Your role will be pivotal in presenting our SaaS-based solutions, ensuring they align with our clients' needs, and guiding them through the technology evaluation process.
Key responsibilities include:
- Technical Expertise & Product Demonstration: Master our Safety Management software and effectively demonstrate its value to both new and existing customers through online and in-person presentations.
- Pre-Sales Support: Assess customer needs, respond to inquiries, and provide product/service insights. Collaborate with sales teams to assist in creating proposals, RFPs, and RFIs.
- Solution Design: Work closely with cross-functional teams (Implementation, Product Management, Operations) to develop Statements of Understanding (SOU) and Scope of Work (SOW) for complex client deliveries.
- Sales Enablement & Coaching: Provide ongoing coaching to the sales team, enhancing their technical acumen and product knowledge.
- Client Engagement & Relationship Building: Build strong, long-lasting relationships with senior executives and key stakeholders, explaining complex technical solutions in an easy-to-understand manner.
- Industry Representation: Represent the company at industry events, tradeshows, and public speaking engagements, sharing insights on relevant topics.
- Technical Support: Assist with minor development tasks (HTML/JavaScript) and provide technical guidance throughout the sales process.
Requirements
We’re looking for a Sales Solutions Engineer with a solid SaaS background who enjoys solving technical challenges and working closely with clients. While experience in the EHS/QMS industry is a plus, we’re open to candidates with a proven track record in SaaS and technical sales.
Key qualifications include:
- Educational Background: A degree in business, computer science, or a related field, or equivalent work experience.
- SaaS Experience: 3+ years of experience as a Solutions Engineer, Pre-Sales Engineer, or in a similar technical role at a SaaS organization.
- Industry Experience (a plus): Familiarity with the EHS/QMS software space or Chemical Management (SDS) software would be an advantage, but it’s not a requirement.
- Technical Proficiency: Strong understanding of SaaS-based software, HTML, JavaScript, APIs, data exchange methods (API/FTP), and web technologies.
- Communication & Presentation Skills: Excellent verbal and written communication skills, with the ability to clearly explain complex technical concepts to non-technical stakeholders.
- Problem-Solving & Critical Thinking: Strong ability to analyze client requirements, identify challenges, and collaboratively design solutions.
- Client-Facing Experience: Comfortable working directly with customers, from technical demonstrations to solution design and post-sale support.
Benefits
- Learning & Development: Access continuous training and certification opportunities to enhance your technical and sales expertise.
- Work-Life Balance: Enjoy flexible work hours with remote options to maintain a healthy balance.
- Generous Time Off: Recharge with a flexible vacation policy that supports your personal time.
- Retirement Savings: Save for the future with a company-matching 401(k) program.
- Collaborative Culture: Thrive in a supportive, team-oriented environment that values your contributions.
- Industry Exposure: Attend events and network with industry leaders to stay at the forefront of EHS and QMS trends.
- Technical Development: Expand your SaaS skills and become a key technical advisor in the EHS/QMS space.
- Performance Rewards: Benefit from competitive compensation and performance-based incentives.
- Health & Wellness: Comprehensive health benefits including medical, dental, and vision coverage.