Sales QA Manager

A Snapshot of WFS Group:

WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales. Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more.

Position Overview:

What the heck is a Call Analysis Manager, right?! Think of it like a Sales Manager’s sharp, process-obsessed twin. This role exists at the core of our commitment to excellence—ensuring every single sales conversation we have aligns with the high standards and systems we’ve put in place. The Call Analysis Manager is our front line of quality assurance and works hand in hand with our sales managment team. Your days will be filled with listening to sales calls, reviewing for compliance with our internal frameworks, and providing insights that help our sales teams improve both performance and consistency. You're the eyes and ears of our process, utilizing our AI enabled call analysis tools to ensure every sales engine runs like a well-oiled machine.

If you love the thrill of finding patterns, geeking out over process, holding the line on excellence, and helping teams level up without ever jumping on a sales call yourself—this role is your home. This is where quality assurance and process compliance meet rep development and training.

You SHOULD apply to this role if:

• You love listening to sales calls and catching when someone skips a step

• You’re detail-obsessed and can spot a script deviation from a mile away

• You’re excited about improving systems and processes in a high-volume environment

• You get a strange joy from documentation and clear scorecards

• You’ve got prior experience in quality assurance, sales training, or call auditing

• You believe in coaching with kindness, but still holding a firm line

• You get excited by SOPs, checklists, and scalable workflows

• Working with AI and cutting edge technology to transform sales teams excites you

• You’re an independent thinker, comfortable giving feedback to senior staff

• You have a sixth sense for when something feels off in a conversation

• You LOVE data, trends, and performance metrics

• You’re energized by fast-paced, rapidly evolving environments

• You get a great deal of satisfaction by being able to identify things and recognize patterns that could lead to massive impacts to revenue and sales commissions

You SHOULD NOT apply to this role if:

• You can’t listen to back-to-back calls without zoning out

• You’re uncomfortable giving constructive feedback

• You shy away from hard conversations

• You don’t enjoy repeatable workflows or structured systems

• You’re not interested in learning our sales methodology or scripting frameworks

• You prefer being the one selling rather than analyzing sales conversations

• You don’t believe in continuous improvement or personal development

• You’re looking for a low-energy, low-responsibility position

• You don’t believe in celebrating the small wins

• You eat your pizza with ranch (may be flexible on this one)

Major Roles & Responsibilities:

• Daily call listening and auditing for adherence to internal processes, scripts, and compliance protocols

• Score sales rep calls based on established frameworks and provide consistent feedback

• Identify trends in rep behavior and performance to inform coaching initiatives

• Track and report key performance insights to sales leadership and directors

• Help build and refine QA scorecards and auditing criteria as WFS evolves

• Collaborate with sales training to ensure reps are being upskilled in the right areas

• Participate in sales huddles and syncs to give insight-driven feedback

• Support onboarding by highlighting common process misses for new hires

• Partner with Sales Ops to ensure call data is feeding properly into performance dashboards

• Work with the sales enablement team to create trainings based on call analysis trends

• Document and flag any significant risks, misalignment, or red flags in team communication

• Be the process police—in the best way possible —protecting our systems with pride

• Consistently audit CRM notes for alignment between call conversations and post-call documentation

• Help develop call library examples (good and bad) for ongoing training resources

• Help empower the sales directors to drive revenue with rep insights & lead insights

Job Type: Full-time

Pay: $50,000-$67,000 per year

Schedule:

• Monday to Friday

Work Location: Remote