Sales Operations Coordinator (Temp)

<div class="content-intro">About Us! Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety. We are passionate about our mission to protect every child, every school, every day! </div>About the RoleWe are seeking a detail-oriented Sales Operations Coordinator to join our team. This role focuses on building accurate quotes in Salesforce CPQ and collaborating cross-functionally with Contracts, Legal, and Finance to ensure smooth deal handoffs. We welcome candidates with strong analytics, documentation, and process-optimization experience who can quickly ramp in CPQ—extensive tenured CPQ background is not required. This is a 3 month temporary, full time position (40 hours/week).There is potential for an assignment extension, which will be discussed towards the end of the engagement.Responsibilities <ul><li>Quote Creation & Delivery <ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2">Configure Salesforce CPQ quotes from Sales inputs (products, quantities, term lengths), ensuring line-item subscription ARR is correctly calculated. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2">Apply standard discount rules based on established rate cards; flag any nonstandard discount requests for approval. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="2">Generate and distribute final quote documents (PDF/Word) to Sales reps within the agreed SLA (typically < 24 business hours). </li></ul></li><li>Cross-Functional Coordination <ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2">Liaise with Contracts to confirm that all standard SLAs, T&Cs, and contract language are reflected in each quote as needed. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2">Work with Legal on any special contract language or exceptions, documenting and routing those items promptly as required. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="2">Partner with Finance to validate billing frequencies, subscription tiers, and revenue details before quote issuance on demand. </li></ul></li><li>Quote Validation & Process Compliance <ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2">Conduct detailed reviews of each quote for completeness—verifying product configurations, term selections, and discount accuracy. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2">Document any manual adjustments or exceptions (e.g., custom discount reasons) in Salesforce. </li></ul></li><li>Documentation & Process Improvement <ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2">Author clear, step-by-step operating procedures for CPQ processes, drawing on experience with SOPs and process optimization. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2">Maintain version control of quote templates and CPQ configuration guides, ensuring the latest standards are always in use. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="2">Identify recurring pain points or process gaps; recommend and help implement small enhancements (e.g., field-level help text in CPQ) to reduce quote errors and accelerate turnaround. </li></ul></li><li>Sales Support & Communication <ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2">Serve as a primary CPQ resource for Sales reps—answering questions about bundling rules, term options, and standard discount guidelines. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2">Provide timely status updates on quote progress, including approvals pending with Contracts, Legal, or Finance. </li></ul></li></ul><ul><li><ul><li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="2">Escalate critical issues (e.g., missing approvals, pricing mismatches) proactively to Sales Operations leadership. </li></ul></li></ul> Qualifications (Required): <ul><li>Proven ability to partner seamlessly with Contracts, Legal, Finance (or comparable teams) to resolve process questions and ensure all stakeholders are aligned. </li><li>Demonstrated track record of authoring standard operating procedures and streamlining workflows—ideally reducing cycle times (e.g., as seen with material-creation optimizations). </li><li>Strong data-analysis aptitude (e.g., using Excel, Power BI) and high attention to detail, ensuring ≥ 98 % quote-accuracy rates. </li><li>Clear, concise written and verbal communication—capable of drafting playbook updates, conveying status to Sales reps, and coordinating multi-department handoffs. </li><li>Self-starter who can juggle multiple concurrent quote requests, prioritize by deal size or close date, and ask clarifying questions when needed. </li></ul>Qualifications (Preferred): <ul><li>Comfortable with ARR concepts, contract terms (annual vs. multi-year), and basic billing configurations—able to translate Sales requirements into CPQ‐compatible specs. </li><li>Experience leveraging Lean Six Sigma or similar methodologies to reduce process cycle times (e.g., 80 % cycle time reduction on legacy systems). </li><li>Familiarity with building dashboards (Power BI or Excel pivot tables) to track process KPIs—such as quote turnaround or error rates. </li><li>Experience working in NetSuite, SAP, Oracle, or similar ERP environments—understanding data accuracy and integrity across cross-functional systems. </li><li>Prior exposure to K-12 or higher-ed SaaS subscription dynamics, including funding cycles and seasonality. </li></ul><div>What's in it for you? </div><ul><li><div>You join the gold standard in school safety software. </div></li><li><div>You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. </div></li><li><div>You will work with diverse teams made up of some of the best minds in the industry.</div></li><li><div>You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. </div></li></ul><div class="content-conclusion">If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to <a href="mailto:hr@raptortech.com">hr@raptortech.com</a> for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.</div>

Sales Operations Coordinator (Temp)

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