Sales Coordinator for Retail Sales - Remote

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

The Sales Coordinator for Retail Sales will be responsible for providing dedicated administrative, operational, and customer support to a designated group of high-performing Loan Officers within the Inside Sales Division. The primary purpose of the role is to reduce Loan Officer’s administrative workload, improve application completion rates, enhance borrower experience, and facilitate the efficient movement of loans through the application stage. The Sales Coordinator serves as a key point of contact for borrowers throughout the application process while ensuring adherence to all licensing, compliance, and privacy requirements.

Primary Job Duties:

• Support a designated pod of 1–4 Loan Officers within the Inside Sales Division.
• Assist borrowers throughout the application process by providing administrative support and guidance related to document collection and application completion.
• Coordinate and schedule borrower appointments as directed by Loan Officers.
• Guide borrowers through the e-signature process and assist with completion of required documents.
• Communicate with borrowers to obtain outstanding application items and supporting documentation.
• Track application progress and maintain consistent borrower follow-up to ensure timely completion.
• Monitor application milestones and update loan status information within Salesforce.
• Create and manage tasks within Salesforce to support pipeline progression and borrower follow-up efforts.
• Review application packages for completeness and identify missing signatures, documents, or required information.
• Partner closely with Loan Officers to proactively identify and resolve administrative obstacles impacting loan progress.
• Maintain compliance with all company policies, consumer privacy requirements, RESPA guidelines, and applicable mortgage regulations.
• Maintain clear separation from licensed mortgage origination activities and refrain from discussing loan terms, rates, product recommendations, counseling, underwriting decisions, or other activities requiring mortgage licensure.
• Send mail or perform document lookup.
• Assist VP of Inside Sales or Production Partner Supervisor with sales support tasks.
• Performs any other related duties as assigned or as necessary.

Location

• In-Office at Houston branch 5 days a week. 

Required Experience:

• Minimum 2 years of mortgage industry experience preferred.
• Experience as a Loan Assistant, Loan Coordinator, Processor, Junior Processor, Sales Assistant, or similar mortgage support role strongly preferred.

Qualifications

Required Experience:

• Minimum 2 years of mortgage industry experience preferred.
• Experience as a Loan Assistant, Loan Coordinator, Processor, Junior Processor, Sales Assistant, or similar mortgage support role strongly preferred.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is a non-exempt role.
• Target base salary range is 40-45K, Commission based.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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