SABRE Air Travel Coordinator

About the Role

The Air Ticketing Coordinator uses SABRE to arrange air travel logistics for our clients. This position requires finding the lowest rates and presenting best air travel options for either group or individual reservations. This Coordinator will also handle any travel-related issues that may arise during work hours as well as after-hours (via mobile) in the event of an emergency. Candidates must have the ability to work independently with a professional attitude and display leadership qualities at all times. This position requires an exceptional level of hospitality and the ability to maintain client satisfaction.   

What You'll Do

Client Communications

• Communicate at a high level regarding all services and present options.
• Positive attitude and solution-oriented mentality are required.
• Maintain client relationships, projects, and deadlines, and assist in any conflict resolution.
• Exercise discretion and confidentiality with production/client information.
• Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors.

List of duties includes, but not limited to:

• Responsible for SABRE items – individual reservations, stars, queues, and most importantly group ticketing.
• Work with Account Managers to determine itinerary, air travel needs, and financial considerations. 
• Responsible for booking and managing air charter reservations.
• Study routes, regulations and consider cost, availability, and convenience of different types of carriers to select the most advantageous route and carrier.
• Advise the client about the best air options for the routing requested.
• Research and negotiate debit memos received
• Responsible for notifying all Account Managers on schedule changes for clients.
• Make routine decisions which comply with existing guidelines, policies, and procedures.
• Maintain on-call status at all times to ensure clients’ needs are met.
• Set realistic deadlines with company managers for completion of cities/tours.
• Exercise limited discretion and independent judgment to respond appropriately to clients’ needs.

Qualifications

• 2-3 years of SABRE experience in a professional setting required
• 3-5 years of professional experience in a client-serving role
• Passion for building relationships
• Dynamic team player
• Strong written & verbal communication skills
• Bachelor's degree required
• Experience in travel, logistics, or hospitality industry a plus

General Info
Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources

Schedule:

• Monday to Friday
• On-call

Application Process

Candidates must complete two assessments before submitting an application to be considered for this position. Since we are a fully remote company, we often receive hundreds of applicants and have found the Predictive Index (PI) assessments very helpful. PI gives us a general idea of what drives you, your preferred team environments, and how you approach work.

Please take the Predictive Index Assessment here: https://assessment.predictiveindex.com/bo/0si/RRUAirCoordMarch25

The first part is a personality assessment with no right answers. It is untimed but usually only takes about 5 minutes to complete. Then you'll receive a follow-up email to complete the second assessment, the cognitive portion, which is scored by how many questions you can answer correctly in 12 minutes.

Please do not click "apply" before completing both of these assessments, as that may result in an automatic rejection.