Job Title: Field Support Manager
Location: While this position is remote (with extensive travel), candidates must be based within driving distance of a Rodizio Grill.
Job Type: Full-Time
Company Overview: Rodizio Grill is a leading full-service restaurant chain with a mix of corporate-owned and franchise-owned stores. We are committed to delivering exceptional dining experiences and operational excellence across all our locations.
Job Summary: The Field Support Manager will oversee and support the restaurant General Managers in executing the day-to-day operations of both corporate and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company's quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven track record of driving operational success.
Key Responsibilities:
- Operational Oversight: Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections.
- Performance Management: Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency.
- Training and Development: Provide ongoing training and support to restaurant managers to enhance their performance and build their benches.
- Compliance: Ensure all locations comply with health, safety, and labor regulations.
- Franchise Relations: Support franchisees in achieving their business goals and maintaining brand standards.
- Strategic Planning: Develop and implement strategies to improve operational efficiency and profitability.
Requirements
Travel Requirements:
- The Field Operations Manager is required to visit each restaurant within their region 3 – 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers.
- It is estimated that this role should be 70% in field-related duties and 30% in office-related tasks.
- Travel Expenses: All travel-related expenses, including transportation, accommodation, and meals, will be covered by the company in accordance with our travel policy.
Reporting Structure:
- This role will report directly to the Vice President of Operations.
Key Performance Indicators (KPIs):
- Sales Growth: Achieve targeted sales growth for the region.
- Guest Experience: Maintain high customer satisfaction scores through online feedback and internal surveys.
- Operational Excellence: Improve operational excellence metrics such as dessert sales, drink sales, and guests/labor hour.
- Employee Retention: Achieve low employee turnover rates by fostering a positive work environment.
- Compliance: Ensure 100% compliance with health, safety, and labor regulations.
- Profitability: Meet or exceed cost of labor, and COS targets for the region.
Qualifications:
- Bachelor’s degree in business administration (desired but not required), Hospitality Management, or a related field.
- Fluency in English required, proficiency in Portuguese and/or Spanish desired but not required.
- Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role.
- Strong leadership and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Ability to travel frequently within the assigned region.
Benefits
Compensation: Competitive cash compensation and health benefits. Base salary of $75K to $90K.
Why This Role Matters
This is a chance to help individual restaurant owners and company GMs to serve their communities and spread the Alegria of Rodizio. This hands-on role is critical in driving the growth and success of our beloved brand.
About Wonder Franchises: We are a growing investment platform focused on acquiring and operating franchise and multi-site businesses with $1-10 million of EBITDA. Our mission is to identify promising opportunities with franchise or multi-site businesses and drive operational excellence (and growth) across our portfolio companies. Our managing Partner comes from Apollo’s PE group and our CEO and Head of Strategy & Ops are HBS alums. https://www.wonderfranchises.com/