RN Manager

Job Title: RN Manager

Location: Remote (Central Time preferred)

Company: Ways2Well

About Ways2Well

At Ways2Well, we are pioneering the future of personalized health and wellness management. Through comprehensive blood lab analysis, we provide individuals with actionable insights into their current health and develop proactive solutions designed to prevent chronic illness.

Position Summary

The RN Manager is responsible for leading and supporting a remote clinical support team to ensure exceptional patient service, operational excellence, and consistent adherence to clinical and quality standards. This role oversees day-to-day team performance, provides coaching and mentorship, supports provider workflows, and contributes to continuous improvement initiatives across the organization.

Key Responsibilities

Leadership & Team Management

Lead, coach, and mentor a team of clinical support staff, including 15+ direct reports.

Conduct regular 1:1 meetings, performance check-ins, and formal coaching sessions.

Complete documentation as needed, including corrective actions and written feedback.

Promote accountability, engagement, and professional development across the team.

Patient Support & Experience

Ensure delivery of outstanding patient support and satisfaction.

Manage escalations and resolve patient concerns or complaints promptly and professionally.

Maintain high standards of service, responsiveness, and patient-centered communication.

Provider Support & Operational Coordination

Ensure providers have the tools, information, and resources needed to deliver high-quality patient care.

Support effective communication between clinical teams and providers to streamline workflows.

Assist with operational problem-solving to remove barriers impacting patient care.

Training, Onboarding & Education

Support onboarding and training for new team members to ensure role readiness.

Create and maintain SOPs, workflows, and training materials to standardize performance.

Reinforce compliance and best practices through coaching, audits, and feedback.

Quality Oversight & Audits

Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols.

Identify gaps, recommend improvements, and implement corrective actions when needed.

Required Skills & Qualifications

Active RN license in any U.S. state (unrestricted).

2–3 years of Nurse Manager experience (or equivalent leadership experience).

Proven experience managing a team with 15+ direct reports.

Strong leadership skills with a demonstrated ability to coach, mentor, and motivate others.

Experience with coaching, performance management, and quality audits.

Proficiency with EMR systems and healthcare technology platforms.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent communication and customer service skills with a patient-first mindset.

Preferred Qualifications

Ability to work consistently in Central Time (CT) hours.

Strong Excel skills (reporting, tracking, and performance metrics).

Experience building SOPs and developing training documentation/materials.

Core Competencies

Energetic, friendly, and professional communication style

Highly proactive and solution-oriented

Detail-driven with strong follow-through

Growth mindset and openness to continuous improvement

Collaborative leadership approach that promotes teamwork and accountability