Revenue Operations Analyst

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

About you & the role:

Passport is seeking a strategic, analytical, process-oriented, and detail-driven Senior Revenue Operations Analyst. As a critical and early member of Passport's Revenue Operations team, you'll work to solve complex business challenges and create processes to help our organization scale. This role is both strategic and hands-on. You'll be responsible for partnering cross-functionally to identify areas of improvement and execute key initiatives, ensuring our Go-To-Market (GTM) teams run efficiently and effectively. On a day-to-day basis, you'll help manage our GTM tech stack, used by our sales and post-sales teams. You'll optimize the effectiveness of our current tools, recommend and evaluate new tools, and integrate them into our ecosystem to increase the team's efficiency.

• Manage GTM Tech Stack: Proactively assist in managing tools, automations, and integrations to optimize sales & post-sales processes. Efficiently onboard and offboard users. Become a subject matter expert on the data & processes within the tech stack. Continuously seek ways to better integrate and automate our systems to increase data integrity and make our GTM teams more efficient.
• Reporting & Insights: Standardize and monitor reports to support daily operations, drive accountability, derive insights from sales and usage data, provide strategic recommendations, and proactively improve the accuracy and reliability of all reporting.
• Project Management: Efficiently execute projects and communication plans, ensuring all stakeholders understand project scope, delivery dates, and ongoing progress. Take initiative to identify areas of improvement across the business.
• Cross-Functional Collaboration: Understand business challenges and collaborate with key stakeholders across Sales, Onboarding, Success, Finance, Data, Product, and Marketing to find solutions. Communicate the impact of new processes and improvements to teams.

• 3+ years of experience in Revenue Operations or similar function - Marketing, Sales, Customer Success Operations
• Experience at a growth-stage startup or in the fulfillment, shipping, or OMS/WMS/TMS tech space is a plus
• Strong understanding of the Salesforce platform with the ability to build custom reports, flows, formula fields, manage integrations, etc.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
• Self-starter mentality with a high degree of follow-through.
• Adept at building and maintaining strong cross-functional working relationships.
• Ability to thrive in an action-oriented, fast-paced, and dynamic work environment.
• Excellent written and verbal communication skills.
• Working experience with tools similar to the following: Hubspot, Salesloft, Gong, Sendoso, Zendesk, Zoominfo, Tableau, etc.

A sneak peak into our perks & benefits:

- Competitive cash and equity packages

- Healthcare, dental, and vision, life & disability insurance

- 401(K) Match

- Bi-Annual Remote Work funds

- 100% remote work environment #LI-Remote

- Company issued laptop

- Flexible PTO

- 12 weeks parental leave

- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- One-time remote work set-up stipend to make your at-home office dazzle

- Teammates around the world in 8 different time zones!