Retail Business Director

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.  

Parfums Christian Dior is part of the LVMH Group.  

Job Description

Lead and inspire a growing network of retail stores and Boutique Managers at Parfums Christian Dior, by ensuring Dior standards are upheld through exceptional client experience, driving and achieving sales targets and other KPIs by door, recruiting and elevating boutique talent, filtering communication between retail teams and corporate, supporting new store openings, and contributing to strategic planning for Dior’s direct to retail channel.

Candidate must reside in NY Metro, Miami or Orange County, CA where a Dior Beauty boutique is located.

Key Responsibilities:

• Leadership, Management, and Development:
  • Lead, inspire, and coach Boutique Managers to achieve Dior's priorities, promoting a culture of accountability while empowering them to operationalize at boutique level.
  • Oversee recruitment, onboarding, and development of boutique teams. Build boutique team bench strength through career development and succession planning.
  • Nurture the boutique community, fostering an inclusive and collaborative environment that promotes continuous improvement and best practices sharing.
  • Partner with HR to uphold performance management guidelines and address policy violations.
  • Partner with Retail Innovation and Excellence to build out and host retail leadership meetings (weekly, monthly, annually).
• Business Development & Sales:
  • Oversee the business of all retail boutiques, focusing on driving sales / profitability through elevated client experience and service.
  • Monitor store KPIs, identify opportunities, and partner with boutique leadership to implement action plans to exceed targets.
  • Manage by-door P&Ls, aligning resources with budgets and performance.
  • Participate in budgeting and strategic development, boutique by boutique.
  • Stay informed of market and competitor trends, share consolidated intel with relevant cross-functional teams. Contribute insights to assortment planning for competitive retail offers. Raise boutique openings, remodels, and market expansion opportunities.
  • Support omni-channel growth strategy: collaborate with Field, Operations, CRM, and IT teams to ensure a seamless experience between all channels.
  • Continuously rethink business practices with an eye to retail productivity, profitability, and client experience & provide feedback to cross functional teams.
• Client: Support implementation of client strategy to deepen relationships, drive loyalty, and achieve commercial targets.
• Operations:
  • Be the voice of the boutiques. Filter communications between boutiques and corporate teams, requesting resources, removing obstacles, and driving overall workplace experience improvements for boutique teams.
  • Support compliance on operational policies and procedures, including workplace safety and regulatory guidelines.
  • Manage and support multiple boutique openings per year.

Qualifications

• Candidate must reside in NY Metro, Miami or Orange County, CA where a Dior Beauty boutique is located.
• 5+ years managing multiple US-based boutiques at once. Luxury beauty or fashion boutique experience a plus.
• Proven track record of launching new store openings with experience building, implementing, and iterating on new processes from the ground up.
• Strong commercial leadership, communication, organizational, presentation, and follow-through skills.
• Strong interpersonal skills with an emphasis on building partnerships, managing conflict, and influencing others.
• Ability to motivate people, instill accountability, and achieve results.
• Proven record in coaching and developing people to improve performance and achieve professional goals.
• Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
• Strong knowledge of KPIs, P&L management, and operational standards.
• Experience with operations systems a plus.
• Candidate must be available to work in New York City.
• Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
• Required 60% in-store presence (3 days in-store, 1 day office, 1 day remote).
• Up to 60% travel required, with the ability to travel for substantial periods of time and at short notice.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $135,000-$175,000.00.