Reservations & Guest Support Specialist – Remote

Reservations & Guest Support Specialist – Remote

Location: Remote (United States)

Company: Destination Knot

About Destination Knot:

Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Position Overview:

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.

This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities:

Assist with reservation requests, confirmations, and scheduling updates

Respond to guest inquiries via email, phone, and messaging platforms

Maintain accurate records, calendars, and service documentation

Monitor timelines to ensure changes and confirmations are processed correctly

Provide general guest support to ensure a smooth and positive experience

Follow established workflows and quality standards

Collaborate with internal team members to support daily operations

Qualifications & Skills:

Strong customer service and communication skills

High attention to detail and organization

Ability to manage multiple tasks in a remote work environment

Basic computer proficiency and ability to learn new systems

Professional, reliable, and responsive

Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule:

Fully remote position

Flexible scheduling may be available

Training and ongoing guidance provided

Why Work With Destination Knot:

Remote work flexibility

Structured and supportive work environment

Clear expectations and established processes

Opportunity to build coordination and guest support skills

How to Apply:

Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.