CX Research Recruiter
Let’s talk about the Team
The CX Ops & Futures team is how we make great experience design possible at scale. We’re a small, high-impact group that keeps design and research running smoothly today, while exploring what’s next for tomorrow.
CX Ops supports the systems, tools and processes that help research happen seamlessly. CX Futures explores emerging opportunities through insight, foresight and storytelling.
As a Research Recruiter, you sit in CX Ops. Your work enables every research study we run - making sure we find the right participants, coordinate logistics, and remove friction for researchers, clinicians and product teams. You’ll become the connective tissue between our research community and the people we learn from.
Let’s talk about the Role
The Research Recruiter is responsible for coordinating, organizing and delivering all participant-related aspects of user research. You’ll play a hands-on role supporting studies from start to finish - from kick-off and recruitment through to scheduling, consent, incentives and post-session admin.
Your work ensures that research runs smoothly, ethically and efficiently, and that researchers can focus on what matters most: learning.
Key Responsibilities
Participant Recruitment & Coordination
Attend study kick-offs and create recruitment plans, screeners and communication templates
Manage Asana cards, Rally updates, participant lists and all study-related logistics
Handle participant communication end-to-end: invitations, reminders, follow-ups and support
Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
Session Support
Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting
Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support)
Upload participant notes, videos and documentation to the right folders
Incentive & Compliance Management
Manage study incentive payments within Fair Market Value (FMV) rules
Track budgets, approvals and reporting
File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements
Panel & Database Management
Assist in maintaining and grow participant panels, ensuring we have the right mix of demographics and conditions
Track panel engagement, forecast usage, and support demand planning with Research Leads
Keep recruitment templates, lists and SOPs updated
Tools, Systems & Vendor Enablement
Manage access to tools like Asana, Rally, SharePoint, Confluence and Jira
Coordinate vendor onboarding, SOWs, POs and Accounts Payable submissions
Troubleshoot tool issues and maintain documentation and FAQs
Open and track myIT tickets for access and system support
Metrics & Reporting
Update all recruitment and session metrics
Support monthly and yearly reporting across studies, budgets, and participant engagement
Spot trends and advise CX Ops & Research Leads on improvements or risks
Let’s talk about You
You’re organized, thoughtful and calm under pressure. You enjoy working behind the scenes to make complex logistics feel simple for everyone else. You are:
A natural communicator who builds trust quickly
Comfortable juggling many moving parts while staying accurate
Detail-oriented without losing sight of why the work matters
Happy working across legal, privacy, vendors and product teams
A problem solver who brings clarity where there is ambiguity
Warm, empathetic and great with people - especially participants
Skills and Experience
Experience in research operations, participant recruiting, project coordination or similar
Strong organizational and multitasking skills
Familiarity with Asana, Jira, Confluence, SharePoint or similar tools
Clear communication skills - written and verbal
Comfort navigating Legal, Privacy and Procurement processes
An interest in UX research, human behavior or health technology
Why This Role Matters
Research only works when the right people are in the room and the process runs smoothly. The Research Recruiter is essential to that. You ensure studies are ethical, compliant, well-run and participant-friendly - and your work accelerates the insights that shape ResMed’s products, services and future.
You help make world-class research possible.
We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have FTO (Flexible Time Off), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Base Pay Range for this position:
San Diego: $87,550 - $102,582
US-remote: $81,204 - $103,003
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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