This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewals Specialist based in the United States.
This role is central to protecting and expanding recurring revenue within a fast-growing enterprise software environment focused on identity security. You will own the end-to-end renewal lifecycle for a global customer portfolio, engaging early and strategically to secure long-term commitments. Acting as both a commercial negotiator and internal orchestrator, you will coordinate across Sales, Customer Success, Legal, and Finance to drive alignment and execution. The position requires a strong balance of relationship management, operational rigor, and commercial acumen in a high-velocity SaaS setting. You will also identify expansion opportunities during renewals, turning retention conversations into growth moments. This is a high-impact role where precision, influence, and execution directly shape revenue stability and customer success.
Accountabilities:- Own and manage the full renewal lifecycle, engaging customers proactively 90–120 days before contract expiration to secure commitments and manage negotiations.
- Serve as the central coordination point across Sales, Customer Success, Legal, Finance, and other stakeholders to ensure smooth renewal execution.
- Negotiate contract terms, pricing, and objections with enterprise customers while ensuring compliance with internal guidelines.
- Identify and drive upsell, cross-sell, and co-terming opportunities to maximize account value during renewal cycles.
- Maintain accurate forecasting and renewal data within Salesforce, ensuring leadership has clear visibility into pipeline health and churn risks.
- Monitor customer activity and engagement signals to proactively mitigate renewal risks and ensure retention targets are met.
- Support continuous process improvement and contribute to scaling efficient renewals operations across global markets.
Requirements:
- 3–4 years of experience in Account Management or SaaS renewals, with a strong focus on commercial ownership (pure SDR/BDR or CSM-only backgrounds not suitable).
- Proven ability to negotiate commercial contracts, manage pricing discussions, and influence senior decision-makers.
- Strong operational discipline with the ability to manage multiple complex renewal cycles simultaneously.
- Advanced proficiency in Salesforce and CPQ tools, with the ability to leverage data for forecasting and decision-making.
- Strong business acumen and comfort working in fast-paced, evolving environments with shifting priorities.
- Excellent communication, stakeholder management, and relationship-building skills across internal and external teams.
- Experience in cybersecurity or identity management is a strong advantage.
- Global mindset with ability to work across multiple regions; additional language skills (e.g., Spanish) are a plus.
Benefits:
- Competitive hourly compensation ranging from $38.46 to $43.10, with potential bonus eligibility based on performance
- Equity opportunities as part of a comprehensive total rewards package
- Health, dental, vision, life, and disability insurance coverage
- Access to learning programs and strong career development opportunities in a high-growth environment
- Exposure to cutting-edge identity security and AI-driven enterprise technology
- Collaborative, high-performance culture focused on customer success and innovation
- Opportunity to directly impact revenue retention and long-term business growth
- Flexible, global working environment with cross-regional collaboration
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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