Renewal Account Manager- Digital Experience (DX)

The Renewal Account Manager will own a portfolio of software maintenance and subscription renewal opportunities, ensuring customer satisfaction, revenue retention, and growth. This role requires proactive account management, accurate forecasting, and close collaboration with internal teams to execute effective renewal strategies.

• Manage and develop a portfolio of renewal opportunities, ensuring timely execution and strong customer retention outcomes.
• Drive renewal revenue, expansion opportunities, upselling, and cross-selling initiatives while consistently meeting or exceeding assigned targets.
• Build trusted relationships with customers, partners, and key decision-makers to increase engagement and maximize long-term account value.
• Develop and execute renewal strategies in partnership with Sales, Customer Success, Finance, Legal, and other internal stakeholders.
• Negotiate commercial agreements and support customers through the renewal process.
• Maintain accurate opportunity forecasts, contract information, and customer records within CRM systems.
• Monitor account activity, identify risks and opportunities, and proactively address renewal challenges.
• Share best practices and contribute insights to improve team performance and renewal processes.
• Support strategic customer accounts by collaborating with sales teams and internal partners.

Requirements:

The ideal candidate is a commercially driven account management professional with experience in software renewals, customer retention, or subscription-based sales. This role requires strong communication skills, attention to detail, and the ability to build lasting customer relationships.

• 1–3+ years of experience in software renewals, account management, inside sales, customer success, or a similar quota-carrying role.
• Demonstrated ability to achieve or exceed revenue targets.
• Experience managing customer relationships and negotiating commercial agreements.
• Strong understanding of customer retention strategies and revenue growth opportunities.
• Ability to identify and close upsell and cross-sell opportunities.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Analytical mindset with strong problem-solving abilities.
• Excellent written and verbal communication skills.
• Experience using CRM platforms and Microsoft Office tools.
• Experience with SaaS, software maintenance, or subscription business models preferred.
• Experience partnering with direct sales teams on strategic accounts is a plus.
• Bachelor’s degree or equivalent professional experience preferred.
• Ability to work remotely while aligning with teams located in EST or CST time zones.

Benefits:

• Competitive base salary range of approximately $61,000–$70,000 annually, based on skills, experience, education, and other relevant factors.
• Eligibility to participate in a commission plan with uncapped earning potential.
• Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Comprehensive medical, dental, vision, life, and disability insurance coverage.
• 401(k) retirement savings plan.
• Tuition reimbursement opportunities.
• Additional voluntary benefits, including critical illness, hospital indemnity, identity theft protection, auto and home insurance, legal services, and pet insurance.
• Flexible paid vacation time and company holidays.
• Paid birthday day off and parental leave programs.
• Employee Assistance Program (EAP) and wellbeing resources supporting physical, mental, and financial health.
• Remote work flexibility and a collaborative, inclusive company culture.