This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Renewal Account Manager in United States.
Join a dynamic SaaS environment where customer retention, recurring revenue growth, and relationship management are central to business success. This role is ideal for a detail-oriented commercial professional who thrives at the intersection of sales, customer success, finance, and operations. You will lead the renewal lifecycle for subscription customers, ensuring timely contract execution and positive customer experiences. With strong ownership of forecasting, data accuracy, and risk mitigation, you’ll directly influence revenue predictability and long-term retention. The position also offers the chance to leverage modern AI-enabled tools to improve communication and execution. If you enjoy fast-paced collaboration and measurable impact, this is an excellent opportunity to grow your career.
Accountabilities:- Manage end-to-end renewal cycles for subscription and support contracts, ensuring timely and accurate completion of all customer renewals.
- Build trusted relationships with customers and partners to drive retention, satisfaction, and long-term value.
- Lead renewal negotiations, pricing discussions, and contract execution to achieve on-time bookings.
- Maintain accurate renewal pipelines, customer records, and contract data within CRM and quoting systems.
- Identify renewal risks early using customer engagement trends, contract complexity, and historical data; escalate when necessary.
- Collaborate closely with Sales, Customer Success, Finance, and Legal teams to resolve blockers and accelerate renewals.
- Support cross-sell and upsell opportunities by coordinating with field sales teams to generate additional revenue.
- Contribute to reliable revenue forecasting by managing timelines, communicating slippage risks, and ensuring disciplined renewal practices.
- Use AI-enabled tools to personalize outreach, improve communication quality, and optimize prioritization.
Requirements:
- 2+ years of experience in Renewal Account Management, Customer Success, Account Management, or a related revenue-focused role.
- Proven ability to independently manage multiple concurrent renewals while meeting deadlines and revenue targets.
- Strong analytical mindset with the ability to interpret contract terms, validate pricing, and maintain accurate data.
- Excellent written and verbal communication skills with strong negotiation and stakeholder management capabilities.
- Experience forecasting renewals, identifying churn risk, and proactively communicating risks or dependencies.
- Strong cross-functional collaboration skills across Sales, Finance, Legal, and Customer Success teams.
- Comfortable working in a fast-paced environment with shifting priorities and high accountability.
- Hands-on experience with Salesforce, CPQ platforms, NetSuite, Clari, Excel, PowerPoint, or similar business tools.
- Customer-first attitude with a results-driven and detail-oriented approach.
Benefits:
- Competitive annual base salary of $65,000 – $75,000, based on experience and location.
- Eligibility for annual performance-based bonus opportunities.
- Fully remote role within the United States.
- Flexible time off policy to support work-life balance.
- Comprehensive medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Health Savings Account with employer contributions.
- Flexible Spending Account options.
- Life, accident, and disability insurance.
- Employee assistance and wellbeing programs.
- Inclusive workplace culture committed to diversity, equity, and belonging.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1