Remote Travel Support Representative

About Us

Destination Knot is a licensed travel agency dedicated to creating unforgettable experiences through cruises, resorts, group travel, and customized itineraries. We combine professional training with a supportive team environment, helping our team members grow into skilled professionals in the tourism and hospitality industry.

Position Overview

We are seeking a Remote Travel Support Representative to join our team. This entry-level role is ideal for individuals who are passionate about travel, customer service, and helping clients plan meaningful vacations. Representatives provide client support, assist with booking processes, and ensure smooth communication between clients and suppliers—all while working from home.

Key Responsibilities

Assist clients with travel inquiries including destinations, accommodations, transportation, and activities

Provide excellent customer service by responding to questions via phone, email, or online platforms

Support the booking process by preparing quotes, researching itineraries, and confirming reservations

Maintain accurate client records and documentation

Stay current with travel industry updates, supplier promotions, and training opportunities

Collaborate with team members to deliver exceptional service and seamless travel experiences

Qualifications

Prior experience in customer service, travel, or hospitality preferred

Excellent verbal and written communication skills

Ability to multitask and manage multiple client needs simultaneously

Comfortable working in a fully remote setting with minimal supervision

Strong problem-solving and follow-up skills

Proficiency with email, online forms, and booking tools

Must be 18+ with a reliable computer and internet connection

Passion for travel and helping others plan meaningful experiences

What We Offer

Flexible, remote work schedule

Training and ongoing professional development

A positive and supportive team environment

Access to exclusive travel industry tools and resources

Opportunities for incentive-based earnings and travel perks

Work Environment

This is a remote role that offers flexible hours and the opportunity to grow within a fast-paced, rewarding travel agency environment.