The House of Mercier is excited to announce an opening for a Remote Technical Support Specialist! This entry-level role is ideal for individuals eager to start their careers in technology without requiring prior experience. As a Remote Technical Support Specialist, you will be responsible for assisting customers with their technical inquiries and troubleshooting issues remotely. We believe in nurturing talent and will provide comprehensive training to equip you with the necessary skills for success. If you are enthusiastic about technology and have a desire to help others, we encourage you to apply!
Responsibilities
- Deliver technical support to customers through various channels, including phone, email, and live chat.
- Help customers diagnose and resolve technical issues related to our products and services.
- Document customer interactions and solutions in our support system.
- Provide clear instructions and guidance to customers on the use of our products.
- Collaborate with team members and escalate complex issues as needed.
- Engage in ongoing training to enhance technical skills and product knowledge.
- Ensure customer satisfaction by providing timely and effective service.
Requirements
- No previous experience in technical support is required; on-the-job training will be provided.
- Basic understanding of computer systems and technology is a plus.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and eagerness to learn.
- Ability to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Positive attitude and commitment to outstanding customer service.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks