Remote Support Specialist 3 – Magnetic Resonance

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Support Specialist 3 – Magnetic Resonance in the United States.

This role plays a critical part in ensuring the reliability and performance of advanced MRI systems used in clinical environments worldwide. You will provide high-level remote technical support to field engineers and customers, helping diagnose and resolve complex system issues that directly impact patient care. Working within a global healthcare technology environment, you will combine deep technical expertise with strong problem-solving skills to deliver fast and effective solutions. The position involves collaboration with cross-functional support teams, escalation management, and occasional on-site intervention when required. You will also contribute feedback to product and engineering teams to improve system performance and serviceability. This is a highly technical, mission-driven role where your expertise directly supports healthcare providers in delivering accurate diagnostics and better patient outcomes.

Accountabilities

Provide advanced remote technical support for MRI systems to customers and field service engineers, ensuring timely and effective issue resolution.
Diagnose, troubleshoot, and resolve complex technical problems using remote diagnostic tools and Siemens Remote Services.
Coordinate and dispatch service actions, ensuring clear communication and actionable repair guidance for field engineers.
Manage escalation processes by collaborating with internal technical teams to drive resolution and maintain customer satisfaction.
Support occasional on-site repairs, including international travel when required (e.g., Canada and Latin America).
Deliver expert technical guidance, training, and mentoring to internal teams and less experienced engineers.
Monitor system performance and provide structured feedback to engineering and factory teams for product improvement.

Requirements

Associate’s degree or equivalent technical/vocational training in a relevant field.
8+ years of hands-on experience working with Magnetic Resonance (MR) systems in a technical support or service environment.
Strong expertise in troubleshooting and resolving complex MRI system issues, including remote diagnostics.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
Strong problem-solving abilities with a structured and analytical approach to technical challenges.
Experience working in escalated support environments with customer-facing responsibility.
Ability to work flexible schedules, including second shift and on-call rotations.
Willingness to travel internationally and domestically for field support when required.

Benefits

Competitive base salary range of $75,660 – $104,027 depending on experience and qualifications
Medical, dental, and vision insurance coverage
401(k) retirement savings plan
Life insurance and short-term/long-term disability coverage
Paid time off, sick leave, and paid holidays
Transportation or parking support (where applicable)
Opportunity for international travel and field exposure
Career development within a global healthcare technology organization

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Remote Support Specialist 3 – Magnetic Resonance

Requirements

Benefits

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