The House of Mercier is excited to announce a fantastic opportunity for individuals looking to jumpstart their careers in support services! We are hiring a Remote Support Coordinator, a position that requires no prior experience. As a Remote Support Coordinator, you will play a vital role in assisting our clients with their inquiries and ensuring they receive the support they need. Working from home, you will have the chance to develop your skills in a dynamic and supportive environment, with comprehensive training provided to set you up for success. If you're passionate about helping people and eager to learn, we want to hear from you!
Responsibilities
- Coordinate customer support requests through phone, email, and chat channels.
- Assist clients in understanding and resolving basic issues with our products and services.
- Document interactions and track support tickets in our management system.
- Provide clients with information on product features and usage to enhance their experience.
- Collaborate with team members to escalate complex issues and ensure effective resolutions.
- Engage in training sessions to build your knowledge of our systems and processes.
- Maintain a positive customer experience through effective communication and follow-up.
Requirements
- No prior experience is required; we offer training and support.
- Basic knowledge of computer systems is beneficial but not mandatory.
- Strong communication skills in English, both spoken and written.
- A proactive attitude and a willingness to learn new skills.
- Ability to work independently in a remote environment.
- Reliable internet connection and appropriate home office setup.
- Commitment to delivering excellent customer service and support.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks