The House of Mercier is thrilled to announce a remote position for a Refund Specialist, perfect for those seeking to begin their career in customer service and support. No prior experience is required, as we provide comprehensive training to help you succeed in this role. As a Refund Specialist, you will assist customers with their refund requests, ensuring a smooth and efficient process while maintaining our brand's reputation for excellent service. If you are detail-oriented, enjoy problem-solving, and are passionate about helping customers, we want to hear from you!
Key Responsibilities:
- Handle customer inquiries and refund requests via phone, email, and chat with professionalism and empathy.
- Process refund transactions accurately and efficiently in compliance with company policies.
- Investigate and resolve issues related to refunds and order discrepancies.
- Maintain detailed records of refund transactions and customer interactions.
- Collaborate with team members to improve refund processes and enhance customer satisfaction.
- Participate in training sessions to develop your knowledge of refund procedures and customer service best practices.
Requirements
- No prior experience in refunds or customer service is required; we welcome motivated individuals eager to learn.
- Strong communication skills in English are essential; proficiency in additional languages is a plus.
- Attention to detail and accuracy in processing refunds.
- Ability to manage multiple inquiries and prioritize tasks effectively in a remote environment.
- Basic computer skills and familiarity with online communication tools.
- A positive attitude, reliability, and willingness to assist customers are essential.
- A genuine interest in providing exceptional service and resolving customer concerns.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks