Remote Primary Care Clinical Liaison (Monday–Friday 10:30am–7:00pm PST)

<h3>***Schedule: Full-time, 40 hours per week. Work schedule Monday–Friday 10:30am–7:00pm PST***</h3>Welcome to Pine Park Health!About UsPine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers.We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital.Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us!The Opportunity<div><div class="standard-markdown grid-cols-1 grid [&_>_*]:min-w-0 gap-3">The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers.</div></div><div><div class="standard-markdown grid-cols-1 grid [&_>_*]:min-w-0 gap-3">This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task.</div></div>What You'll Do<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel</li><li class="whitespace-normal break-words pl-2">Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time</li><li class="whitespace-normal break-words pl-2">Maintain accurate, compliant patient documentation within our EMR system</li><li class="whitespace-normal break-words pl-2">Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication</li><li class="whitespace-normal break-words pl-2">Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment</li><li class="whitespace-normal break-words pl-2">Participate in after-hours on-call rotation to support continuity of care</li><li class="whitespace-normal break-words pl-2">Contribute to quality improvement initiatives and operational efficiency projects</li></ul>How We Measure SuccessPatient Communication & Responsiveness<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">95% of inbound calls answered within 60 seconds (~30 calls/day)</li><li class="whitespace-normal break-words pl-2">Average caller wait time under 30 seconds; maximum not to exceed 2 minutes</li><li class="whitespace-normal break-words pl-2">Urgent voicemails resolved within 1 hour; non-urgent within 1 business day</li><li class="whitespace-normal break-words pl-2">After-hours voicemails addressed within 2 hours of next business day open</li></ul>Care Coordination & Task Management<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">95% of clinical messages and emails addressed within 2 hours</li><li class="whitespace-normal break-words pl-2">Routine tasks completed within 7 days; STAT tasks within 24 hours</li><li class="whitespace-normal break-words pl-2">100% of daily visit reminder calls completed (~20 calls/day)</li></ul>Documentation & Quality<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">Minimum 6 hours of care coordination activity logged daily</li><li class="whitespace-normal break-words pl-2">Patient satisfaction scores of 8.5/10 or higher</li><li class="whitespace-normal break-words pl-2">Full compliance with HIPAA, CMS, and OIG requirements at all times</li></ul>What We're Looking For<h3>***Schedule: Full-time, 40 hours per week. Work schedule Monday–Friday 10:30am–7:00pm PST***</h3><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred</li><li class="whitespace-normal break-words pl-2">3+ years of healthcare coordination, patient services, or clinical operations experience</li><li class="whitespace-normal break-words pl-2">Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred</li><li class="whitespace-normal break-words pl-2">Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment</li><li class="whitespace-normal break-words pl-2">Proficiency with EMR/EHR systems and healthcare technology platforms</li><li class="whitespace-normal break-words pl-2">Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership</li><li class="whitespace-normal break-words pl-2">Self-directed, accountable, and able to perform independently in a remote environment</li><li class="whitespace-normal break-words pl-2">Availability for approximately 5 on-call overnight and/or weekend shifts per rotation</li><li class="whitespace-normal break-words pl-2">Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required</li><li class="whitespace-normal break-words pl-2">Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators</li></ul>What Success Looks LikeThe Clinical Care Liaisons who thrive here don't wait to be told what needs attention — they already know. They've built personal systems for managing high-volume communication without dropping anything, they document with the same precision at 4:30pm as they do at 9am, and when a fragile patient calls scared, they hold that call with both urgency and calm.By 30 days, you own your queue. You're navigating our systems independently and your patients and facility partners are starting to trust you.By 90 days, you're consistently hitting every performance benchmark and your care team is leaning on you — not managing you.At one year, you are the person newer team members come to when a situation is complex and they're not sure what to do next.This role is a strong fit if you:<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes</li><li class="whitespace-normal break-words pl-2">Hold yourself to a higher standard than your manager has to</li><li class="whitespace-normal break-words pl-2">Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it</li><li class="whitespace-normal break-words pl-2">Take pride in documentation accuracy and communication follow-through even when no one is watching</li></ul>This role is not a fit if you:<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="whitespace-normal break-words pl-2">Prefer a self-paced environment without measurable daily output expectations</li><li class="whitespace-normal break-words pl-2">Are uncomfortable being held to specific performance metrics</li><li class="whitespace-normal break-words pl-2">Cannot commit to a fixed shift schedule with on-call rotation</li><li class="whitespace-normal break-words pl-2">Are looking for a role with minimal patient-facing accountability</li></ul>Benefits Designed For You and YoursPaid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick Days<hr class="border-border-200 border-t-0.5 my-3 mx-1.5">Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Remote Primary Care Clinical Liaison (Monday–Friday 10:30am–7:00pm PST)

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