Remote Customer Service Coordinator - Pre Arrivals

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Pre Arrival Marketing Coordinator - REMOTE. In this role, you will leverage effective sales techniques to engage with guests over the phone, driving revenue through preview package purchases and enhancing overall guest loyalty. You will assist guests in planning their vacation itineraries, address inquiries, and provide high-quality customer service. This position plays a crucial part in ensuring guest satisfaction and maintaining the company’s reputation. Join us and be part of a dynamic team that values collaboration and creativity as we strive to elevate the guest experience.

• Encourage customers to purchase or schedule preview package sales/tours using approved sales techniques.
• Explain details and requirements related to attending a sales presentation accurately.
• Verify customer eligibility for preview package sales/tours prior to scheduling.
• Offer approved incentives to customers for attending presentations.
• Respond positively to guest questions and concerns using brand-specific processes.
• Recognize opportunities for upselling and enhancements to improve guest experiences.
• Meet or exceed outlined personal performance standards.
• Ensure compliance with department SOPs and wage and hour laws.
• Maintain accurate record-keeping and relay messages clearly.
• Develop and maintain positive relationships with coworkers and other departments.
• Handle sensitive issues with tact, respect, and confidentiality.
• Attend trainings and meetings as required.

• High School Diploma or G.E.D. equivalent.
• Excellent sales and persuasion skills.
• Strong verbal and written communication skills.
• Proficiency in English.
• Outstanding customer service abilities.
• Proficient computer skills.
• Experience in vacation ownership marketing preferred but not required.

• Hourly rate of $16.90 plus compensation plan.
• Work from home flexibility.
• Opportunities for professional development.
• Collaborative and supportive team environment.
• Inclusive company culture.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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