The House of Mercier invites you to join our team as a Remote Billing Support Agent. This exciting opportunity is perfect for individuals looking to kickstart their career in a dynamic and supportive environment, as no prior experience is required. You will be trained to assist our customers with various billing inquiries, helping them navigate their accounts and ensuring their satisfaction. If you are motivated, detail-oriented, and eager to provide excellent customer support, we would love to hear from you!
Main Responsibilities:
- Assist customers with billing inquiries through phone, email, and chat, providing prompt and accurate information.
- Process transactions and manage billing inquiries in an efficient manner.
- Educate customers about their bills and account status to enhance their understanding and satisfaction.
- Work to resolve issues related to billing swiftly and effectively to maintain high customer satisfaction.
- Keep records of customer interactions to help improve service delivery.
- Engage in ongoing training and development opportunities to enhance customer service skills.
- Collaborate with the support team to develop best practices and improve overall customer experience.
Requirements
- No previous experience in billing or customer service is necessary; we are looking for enthusiastic learners.
- Excellent communication skills, both verbal and written, in English; other languages are a plus.
- Detail-oriented with a strong commitment to accuracy and quality customer service.
- Ability to manage multiple tasks efficiently in a remote work setting.
- Basic proficiency in computer operations and internet navigation.
- A positive attitude and a strong willingness to learn are crucial for success in this role.
- A genuine interest in customer service and the luxury market is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks