The House of Mercier is excited to offer a remote position for a Billing Support Agent, ideal for individuals looking to start a career in customer service and billing support. No prior experience is necessary, as we provide comprehensive training to equip you with the skills needed for success. In this role, you will assist customers with billing inquiries, process transactions, and support our clients in navigating their accounts with ease. If you are detail-oriented, eager to learn, and passionate about providing excellent service, we want to hear from you!
Main Responsibilities:
- Provide outstanding support to customers regarding billing inquiries via phone, email, and chat.
- Process billing transactions and handle payments accurately.
- Assist customers in understanding their bills, transactions, and account statuses.
- Resolve basic issues and inquiries related to billing to ensure customer satisfaction.
- Maintain accurate records of customer interactions and billing processes.
- Participate in training sessions to increase your knowledge of billing procedures and customer service techniques.
- Collaborate with team members to improve service delivery and customer experience.
Requirements
- No prior experience in billing or customer service is required; we welcome enthusiastic individuals ready to learn.
- Strong communication skills in English; proficiency in additional languages is advantageous.
- Detail-oriented with a strong focus on accuracy and customer satisfaction.
- Ability to handle multiple tasks and manage time effectively in a remote work environment.
- Basic computer skills and familiarity with online communication tools.
- A positive attitude and a willingness to learn are essential for this role.
- Interest in the luxury market and a desire to provide exceptional service are a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks