This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Regional Customer Support Specialist in the United States.
This role plays a key part in delivering high-quality customer support within a fast-paced healthcare diagnostics environment, ensuring smooth ordering processes and timely delivery of critical test results. The Regional Customer Support Specialist acts as a primary point of contact for medical professionals, patients, and internal stakeholders, helping resolve inquiries, manage escalations, and maintain strong service levels. This position requires a high level of accuracy, responsiveness, and empathy when handling sensitive healthcare-related information. It also involves close collaboration with sales and operational teams to ensure efficient coordination across the customer journey. The role is ideal for a detail-oriented professional who thrives in a structured yet dynamic environment and enjoys problem-solving in a customer-facing setting.
Accountabilities:- Serve as the primary point of contact for customer and sales-related inquiries, ensuring timely and accurate responses
- Manage end-to-end communication with healthcare providers, patients, and internal teams to resolve order and service issues
- Monitor and ensure timely processing of laboratory orders and delivery of test results in line with service standards
- Address missing or incomplete information to prevent delays and ensure smooth order completion
- Communicate delays, cancellations, or sample issues and coordinate necessary follow-up actions such as redraws
- Investigate and resolve escalated issues, clearly documenting root causes and corrective actions
- Maintain accurate records of all customer interactions, updates, and follow-ups in internal systems
- Collaborate with cross-functional teams including sales, operations, and support functions to improve service delivery
- Ensure adherence to HIPAA, PHI, and other regulatory compliance requirements in all interactions
- Support additional projects and operational tasks as business needs evolve
Requirements:
- 2–5 years of experience in customer support, healthcare operations, or a related client-facing role
- Strong understanding of customer service principles, escalation management, and issue resolution
- Experience working in healthcare, diagnostics, or regulated environments is highly preferred
- Excellent communication skills, both written and verbal, with strong attention to detail
- Ability to manage multiple priorities and work efficiently in a fast-paced environment
- Strong problem-solving and analytical skills with a focus on root cause identification
- Experience with CRM systems, customer support platforms, or laboratory information systems is a plus
- Proficiency in Google Workspace and strong typing, grammar, and documentation skills
- Ability to remain professional and composed in high-pressure or escalated situations
- Strong adaptability, teamwork mindset, and self-driven work ethic
- Bilingual abilities are a plus
Benefits:
- Competitive hourly compensation ranging from $21 to $23 per hour
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement savings plan with employer contribution
- Paid time off and company holidays
- Wellness programs and additional employee support benefits
- Exposure to a leading global healthcare diagnostics organization
- Opportunity to contribute to improving patient care and clinical outcomes
- Inclusive and mission-driven work environment focused on innovation in healthcare
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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