Recruiter Advocate

Position Summary

At Incredible Health, we’re transforming how hospitals hire. As a Recruiter Advocate, you are a key contributor to that transformation. You’ll work directly with healthcare hiring professionals to help them achieve their hiring objectives. You’ll drive outcomes by leveraging data to coach & advise our users on industry best practices.

In this role, you’ll operate as part of a dynamic, highly collaborative team. You'll help all users through a centralized support system, identifying opportunities to intervene, coach, and problem-solve. This role is perfect for someone who is energized by efficiency, strategy, and human connection and who thrives in a remote-first, fast-growing, mission-driven environment.

This role is 100% remote and can be located in the following states:

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia

Typical Responsibilities

Respond to incoming recruiter needs via a shared team queue, ensuring consistent, timely, and high-value support
Proactively identify and engage users with signs of low utilization or funnel friction using data triggers and automated reports
Host 1:1 and group coaching sessions to share hiring funnel insights, platform best practices, and resourceful solutions
Partner cross-functionally with Talent Advocates, Client Partners, and Jobs & Batching teams to move candidates forward and assist recruiters with real-time job updates or intervention requests
Collaborate on workflows that optimize hire conversion, support platform engagement, and delight our users
Recognize and celebrate recruiter milestones while capturing valuable user feedback
Surface user trends, behavior patterns, and sentiment to drive continuous improvements across the user experience and platform
Contribute to writing and enhancing scalable tools (FAQs, templates, automations) that improve consistency and reduce operational lift.

Success in your first 6 months will look like:

You have become a system expert with a strong grasp of our industry, clients, recruiting workflows, and best practices.
You have built trust with recruiters by consistently addressing their needs quickly, professionally, and helpfully through the pooled support model.
You have driven measurable improvements in recruiter adoption, funnel velocity, and hire outcomes using proactive coaching and intervention strategies.
You are seen as a collaborative partner across the Client Success, Operations, and Product teams
You’ve helped us build systems that allow us to support a growing recruiter population without sacrificing quality

Requirements

2+ years in a user-facing support, success, or client engagement role with cross-functional collaboration experience.
Background in healthcare, talent acquisition, recruiting tech, or SaaS platforms is preferred.
Experience supporting or growing within a customer-facing operations or customer success environment.
Authorized to work in the United States
Bachelor’s degree or equivalent work experience required.

You might be the one we’re looking for if:

You have an energizing and approachable communication style that builds rapport quickly, across Zoom, email, chat, or asynchronous collaboration
You have a process- and systems-oriented mindset with the ability to work efficiently in a distributed support model.
You have a strong ability to analyze data, identify trends, and bring actionable insights into coaching conversations.
You have an understanding of what makes a delightful customer experience, and ideas on how to replicate it at greater scale.
You are comfortable learning new tech tools quickly and contributing to workflow improvements.
You have a proactive, team-first attitude, ready to jump in, tag in, and step up wherever there’s an opportunity to help a fellow teammate or recruiter

And now a little bit about us...

Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations and over one million U.S. nurses, technicians, and technologists. Our vision and mission is to help healthcare professionals live better lives, and find and do their best work. Our software and AI technology custom matches healthcare employer's nurse and technician hiring needs with experienced, permanent nurse and technician talent for hard-to-fill roles, resulting in faster hiring, cost savings and growth for employers, and expanding opportunities for healthcare workers. We’re backed by $100M from top tier venture capital firms Andreessen Horowitz, Obvious Ventures, Base10, Kaiser Permanente, and Johns Hopkins. Incredible Health is headquartered in San Francisco, CA, supports US-based remote employees, and operates nationally.

Working here is awesome because:

We’re moving quickly so things never get stale.
We get to make a difference in the lives of healthcare workers who are truly amazing people.
We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
We pay a competitive salary, commissions, bonuses, and role based equity, and we’ve got you covered when it comes to your health (medical, vision, dental) and (401k).
Unlimited vacation, so take a break when you need it!
We have a generous family leave policy so that you can spend time bonding with new additions to your family.
We welcome candidates with backgrounds that are commonly underrepresented in our industries.
We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).

Incredible Health is proud to be an equal opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@incrediblehq.com

At Incredible Health, we believe that great ideas come from anywhere. Our core values steward kindness and respect for everyone with a zero tolerance for harassment. We support, welcome and value open participation from individuals with different ideas, experiences, and perspectives.

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to fraud@incrediblehealth.com. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.