<h2>About the Role</h2><p>We’re looking for a dedicated R&D Atlassian Operations Specialist to support and enhance how our R&D organization uses Jira. In this role, you’ll play a key part in shaping and executing the Jira platform strategy to drive consistency, transparency, and operational excellence across our engineering, product, and technical program management teams.</p><p>As the owner of JIRA for R&D, you will own the design and maintenance of R&D company-managed workflows, ensure data integrity, support robust reporting, and help integrate JIRA into our broader operating system. You'll partner closely with TPMs, engineering leadership, platform admins, and go-to-market (GTM) teams to ensure JIRA remains the single source of truth for work happening across R&D. You will help us leverage data from JIRA to improve how we work and support in optimizing how R&D leverages Confluence to document and disseminate information across the organization.</p><h2>Key Responsibilities</h2><ul><li><strong>Workflow Ownership:</strong> Design, implement, and maintain R&D company-managed JIRA workflows that reflect how we plan, execute, and deliver across engineering teams.</li><li><strong>Drive Consistency:</strong> Support the consistent use of JIRA across engineering teams in R&D by establishing templates, conventions, and best practices.</li><li><strong>Dashboard Management:</strong> Create and maintain dashboards for R&D and collaborate with TPMs to ensure consistent reporting views for Engineering Managers and Single Threaded Owners.</li><li><strong>System Integration:</strong> Collaborate alongside ServiceNow, Salesforce, Gainsight, and other GTM tooling admins to bolster cross-platform integrations and eliminate friction between R&D and GTM teams.</li><li><strong>Documentation:</strong> Develop clear, up-to-date documentation for how JIRA is used in R&D—including how to set up new projects and onboard new teams effectively.</li><li><strong>Data Quality:</strong> Perform regular audits to ensure accuracy, completeness, and consistency of data across projects and teams.</li><li><strong>Feature Exploration:</strong> Trial new features in JIRA to keep our usage modern and aligned with our evolving needs.</li><li><strong>Strategic Connections:</strong> Help connect JIRA to core systems such as our Product Development Operating System, ensuring traceability and alignment between strategic goals and execution.</li><li><strong>Confluence Management</strong>: Manage the structure, organization, and maintenance of R&D’s confluence space, ensuring it is the source of truth for how we work.</li></ul><h2>Qualifications</h2><ul><li>4+ years of experience administering JIRA in a technical organization.</li><li>Deep understanding of JIRA company-managed projects, workflows, permissions, automation, and reporting tools.</li><li>Hands-on experience with Jira Cloud, Confluence and other relevant Atlassian products.</li><li>Experience designing scalable JIRA configurations across multiple teams and functions.</li><li>Familiarity with integrating JIRA with third-party tools e.g. Slack, Salesforce, ServiceNow, Gainsight</li><li>Strong documentation skills with the ability to translate systems into clear onboarding materials.</li><li>Data-driven mindset with experience performing audits and surfacing insights from JIRA.</li><li>Experience with workflow customization using plugins such as scriptrunner, jira workflow extensions, or scripting.<strong> </strong></li><li>Understanding of agile software development within a product/engineering org.</li><li>AI first mindset, with experience learning and leveraging AI Tools to optimize output.</li></ul><h2>What You’ll Bring</h2><ul><li>A systems-thinking approach to tooling and process.</li><li>An agile mindset—you're excited to make life easier and more productive for engineers, product managers, and TPMs.</li><li>An eye for detail and quality—whether it’s workflow design or dashboard integrity.</li><li>Curiosity and initiative—you proactively explore new features and continuously improve our use of JIRA.</li></ul><p> </p><p>#LI-MA1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><hr><p><br>At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our <span style="text-decoration: underline;"><span style="font-size: 18px;"><a href="https://careers.abnormalsecurity.com/benefits-perks" target="_blank"><span style="font-size: 16px;">Benefits & Perks</span></a></span></span> page.</p></div><div class="title">Base salary range:</div><div class="pay-range"><span>$110,500</span><span class="divider">—</span><span>$130,000 USD</span></div></div></div>