Quality & Training Manager

<div class="content-intro">Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.  By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.</div>The Manager, Service Delivery – Quality & Training leads oversight of quality and training efforts across one or more assigned sites, ensuring timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational quality improvement and training efforts, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and training while partnering closely with ROI Operations and Account Management teams. You will: <ul><li>Design and lead a centralized QA strategy across all ROI operations (onshore, offshore, call center, and site-based teams) </li><li>Establish standardized audit methodologies, sampling models, and scoring frameworks aligned to SOPs and client requirements </li><li>Ensure consistent application of QA/QC processes for record release accuracy and compliance across all locations </li><li>Serve as the single point of accountability for enterprise quality performance </li><li>Oversee a central QA team responsible for auditing work across multiple accounts and facilities </li><li>Define audit cadence (pre-release, post-release, targeted audits) based on risk level and request type </li><li>Ensure audit findings are documented, trended, and escalated appropriately </li><li>Standardize quality scoring calibration sessions to ensure consistency across QA analysts </li><li>Develop and deploy centralized training programs for all ROI roles (processors, leads, call teams, offshore teams) </li><li>Align all training content to enterprise SOPs, client requirements, and system workflows </li><li>Ensure completion of mandatory onboarding and compliance training across all teams  </li><li>Build role-based learning paths (e.g., new hire, cross-training, advanced audit readiness) </li><li>Partner with Operations to accelerate speed-to-productivity and reduce early-stage defects </li><li>Own enterprise-level quality dashboards and reporting </li><li>Track and analyze accuracy rates and defect types, unauthorized disclosure trends, audit volumes and pass rates </li><li>Provide standardized reporting packages for leadership and client reviews </li><li>Identify systemic issues vs. site-specific performance gaps </li><li>Lead enterprise root cause analysis (RCA) for recurring quality issues </li><li>Drive standardization of workflows, job aids, and audit criteria across all operations </li><li>Partner with Operations to implement corrective and preventive actions </li><li>Continuously refine SOP alignment and ensure updates are reflected in training and QA processes </li><li>Support scaling initiatives (new clients, offshore expansion, digital workflows) with standardized quality controls </li><li>Monitor and mitigate enterprise-level compliance risks, including unauthorized disclosures and audit failures </li><li>Ensure readiness for client and internal audits </li><li>Maintain centralized oversight of quality risks across all accounts and regions </li><li>Serve as the bridge between QA, Training, Operations, Compliance, and Product/Technology teams </li><li>Partner with Operations leadership to align performance expectations and accountability </li><li>Collaborate with Product/IT teams to improve QA tools, audit workflows, and reporting automation </li><li>Support client-facing teams with quality insights for business reviews </li><li>Lead and develop a centralized team of QA analysts and trainers </li><li>Establish clear roles, productivity standards, and audit expectations for the QA team </li><li>Drive consistency through calibration sessions, standard audit training and ongoing QA team development </li><li>Build a data-driven, performance-focused quality culture across the enterprise</li></ul>Success Metrics <ul><li>Achievement of quality metric SLAs and metrics </li><li>Improved defect and critical error rates </li><li>Reduction of unauthorized disclosure rates </li><li>Strong performance and engagement/retention of team </li><li>Training effectiveness and speed to quality </li></ul>What you will bring to the table: <ul><li>Deep ROI & Compliance Expertise </li><li>Enterprise QA Leadership mindset </li><li>Comfort using metrics and dashboards to guide operational decision-making </li><li>Strong understanding of HIPAA and regulated workflows </li><li>Problem-solving skills and the ability to respond quickly to quality/training needs </li><li>Identify process improvement needs and appropriate solutions<span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li><li>Training and enablement expertise<span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li><li>Risk management orientation<span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li><li>Ability to collaborate cross-functionally with onshore/offshore operations teams </li></ul>Bonus points if: <ul><li>You have experience with ROI workflows or EMR systems </li><li>You have led multi-site teams </li><li>You have experience with Lean or continuous improvement methodologies </li></ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.</div><div class="title">The estimated total cash compensation range for this role is:</div><div class="pay-range">$72,000—$78,000 USD</div></div></div><div class="content-conclusion">To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement <a href="https://www.datavant.com/eeo-commitment-statement">here</a>. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" target="_blank">Know Your Rights</a>, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.  At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it <a class="c-link c-link--underline" href="https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462" target="_blank" data-stringify-link="https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462" data-sk="tooltip_parent">here,</a> by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it <a href="https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e" target="_blank">here</a>. Requests for reasonable accommodations will be reviewed on a case-by-case basis. <div><div data-message-author-role="assistant" data-message-id="330be0c7-8f79-47eb-acad-d048cf59df65" data-message-model-slug="gpt-4o-mini"><div><div>For more information about how we collect and use your data, please review our <a href="https://www.datavant.com/privacy-policy" target="_new">Privacy Policy</a>.</div></div></div></div> </div>

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