Quality Control Coordinator - Remote

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

LBF is seeking a qualified candidate to conduct ongoing Quality Control responsibilities on a reverse mortgage (HECM and Proprietary) and HELOC pipeline to ensure adherence with HUD and investor guidelines, and federal, state and regulatory requirements. The Coordinator will be responsible for managing the QC process for pre and post-closing.  

Primary Responsibilities 

• Manage the post-closing QC process for loan selection, delivery of files for review, tracking service level agreements, informing appropriate parties of any findings, and mitigation of findings with QC provider.
• Identifying loans that require FHA Self-report. 
• Identify compliance risks or concerns and report up to Management.
• Analyze results to determine trends and work with Operations Management on solutions for process enhancements where systematic errors are discovered. 
• Summarize and log audit findings for pre- and post-closing and create monthly reports. 
• Communicate audit findings and remediation to management. 
• All other compliance-related assignments as required for agency/regulatory compliance.
• Manage the administration of external programs and vendors used to complete quality control tasks.
• Communicate all alerts (credit policy, state regulatory, compliance, and Operations process) and underwriting guidelines updates to QC vendor.

Additional Responsibilities 

• Select loans for pre-funding QC audits of loans which have final underwriting approval, but not yet closed. Manage the process including:  delivery of files for review; tracking of service level agreements; informing appropriate parties of any findings; mitigation of findings with QC provider; issuing to Operations a clearance to close.
• Provide support to operations to address any pattern of deficiencies discovered during QC. 
• Various other related duties assigned. 

Qualifications

• Minimum 3 years industry experience in quality control, underwriting or equivalent.  FHA/Reverse mortgage experience is must. 
• Strong understanding of regulatory compliance as it relates to mortgage lending: TILA, RESPA, Reg B, Reg C, etc.  
• Ability to exercise independent judgment and use problem-solving skills.  Handle multiple tasks and prioritize workloads to meet deadlines.  

• Work independently with exceptional attention to detail. 
• Excellent communication skills and professional interaction with all customers (internal and external). 
• Detail oriented and highly motivated to work in a fast-paced environment.  
• Proficient computer skills required (Word, Excel, Outlook, SharePoint)  

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is a non exempt role
• Target base salary range is 52-57K which is based on various factors including skills and work experience. This position is bonus eligible
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.