Quality Assurance Assistant (Remote)

Company Description

Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month!

Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and Caring for the Community through both in-person and telehealth services.

NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

The Quality Assurance Assistant provides support to the QA Manager and QA team members by generating and distributing reports and finding areas that can benefit from improvement, to assist in maintaining agency compliance.

Responsibilities:

• Provide Administrative Support to the QA team 
• Project management support 
• Generate and maintain accurate data using spreadsheets  
• Follow up with staff regarding QA issues and track outstanding issues 
• Organize agendas, generating meeting minutes, and maintaining order within the team shared folders 
• Take meeting minutes. 
• Accurately plan, organize and prioritize tasks given by the QA team 
• Perform other duties as assigned by the QA team 

Qualifications

• Currently pursuing a bachelor's in social work, psychology, business or other related healthcare field or already have a degree is required 
• MUST be on Eastern Standard Time Zone
• Meticulous attention to detail and superior organizational skills 
• Ability to work collaboratively in a team-oriented environment 
• Excellent verbal and written communication skills required 
• Exceptional time-management skills required 
• Exceptional customer service and interpersonal skills  
• Good presentation skills required 
• Must be extremely flexible, capable of meeting deadlines and managing multiple priorities 
• Must be proficient in Microsoft Office applications such as Excel and SharePoint 
• Demonstrated commitment to NYPCC's mission and safeguarding principles to ensure client and staff wellbeing 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please Note:

Salary: $50,000 - $60,000/year

Compensation will commensurate with experience and qualifications.