About the role
We are creating calm, accountable execution. As our Quality Assurance (QA) Analyst, you will make quality visible and enforceable so releases ship on schedule—without surprises. You will codify Definition of Ready (DoR) and Definition of Done (DoD), automate checks across web experiences, campaigns, routing, and data, and run clear go/nogo release gates with rollback readiness.
What you'll do
Build the quality system
- Author the enterprise QA playbook (checklists, severity model, exit criteria) across our portfolio and experience layers.
- Translate play definitions into testable acceptance criteria with owners and Service Level Agreements (SLAs).
Automate QA and instrumentation
- Implement automated checks for websites and Landing Pages (LPs) (rendering, tags, accessibility, forms, Urchin Tracking Module (UTM) parameters), campaigns (naming, links, consent), and Customer Relationship Management (CRM) routing rules and contact center cadence.
- Monitor data freshness and coverage; integrate QA signals into our internal release and quality dashboard (“The Leveler”) with alerts to owners.
Run release management and cutovers
- Operate release gates—no change ships without an Experiment ID, QA Checklist pass, and a documented rollback plan.
- Chair cutover windows; coordinate with the Integrators Guild; capture decision logs and incident timelines.
Drive defect management and prevention
- Triage defects and lead Root Cause Analysis (RCA); maintain dashboards for escape rate and blocker aging; partner with Business Intelligence (BI) on quality trends.
Enablement and change safety
- Produce job aids, quick start videos, and office hours.
- Maintain evidence aligned to System and Organization Controls 2 (SOC 2) and International Organization for Standardization (ISO) 27001 expectations.
Qualifications
- Experience: 5–8+ years in QA/QA Operations (QAOps) or release/quality roles spanning web, marketing technology (MarTech)/Customer Relationship Management (CRM), data pipelines, and integrations (Software as a Service (SaaS) plus custom).
- Handson capabilities:
- Web/LP QA: form handling, instrumentation via Google Tag Manager (GTM) and Google Analytics 4 (GA4) or equivalent, accessibility (often written “a11y”), performance, link/UTM validation (automated where possible).
- MarTech/CRM QA: journey rules, lead routing, deduplication, scoring, contact cadence.
- Data QA: freshness/completeness checks, schema contracts, rowlevel tests.
- Application Programming Interface (API) / integration QA: request/response validation, failure modes, retries.
- Ways of working: strong Jira/Confluence hygiene; crisp incident communications; change management mindset; ability to translate business outcomes into pragmatic tests and guardrails.
Nice to have
- Browser/device automation (for example, Playwright or Cypress); Postman; Structured Query Language (SQL)/Python for lightweight data checks; Microsoft Power BI familiarity; contact center (telephony) QA; Slate or HubSpot; accessibility testing tools.