Job duties
- (* denotes an “essential function”)
- *Perform work in proofreading according to established policies and procedures
- *Identify and correct spelling, grammar, and verbiage errors in complex legal documents
- *Check corrected proofs of legal documents against mark-up for comparison and quality assurance
- *Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required
- *Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team
- *Troubleshoot more complex requests, along with software or hardware problems
- *Utilize appropriate logs and/or tracking software for all assigned work
- *Meet contracted deadlines for accepting, completing, and delivering all work
- *Communicate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- Perform Quality Assurance on work of others
- Train more junior staff members
- Assist Document Services or peer teams with document production and preparation, as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
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Job qualifications
- Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
- Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
- Strong in grammar and composition rules required for editing and proofreading
- English, journalism, proofreading experience preferred
- Advanced knowledge of MS Word, Excel, and PowerPoint desired
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced, team environment, working both independently and collaboratively
- Ability to prioritize work, balance projects and meet deadlines in a timely manner
- Strong attention to detail with good organizational skills and emphasis on accuracy and quality
- Ability to handle sensitive and/or confidential documents and information
- Ability to make independent decisions that conform to business needs and policy
- Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
- Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
- Must be self-motivated with positive can-do attitude
- Proven customer service skills are required to create, maintain and enhance customer relationships
- Must be able to interact effectively with multi-functional and diverse backgrounds
Statement of other duties
- This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions
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Working conditions
- Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site
- Ability to work overtime as needed
- Work is performed in a professional work environment
- Professional attire required
- Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
- Must be able to work sitting down all or most of the time