Responsibilities include:
- Own the delivery of our products and configured elements, from start to finish, for on-time and on-target deliveries with referenceable clients
- Manage stakeholder expectations (both internal and external) and ensure their satisfaction through appropriate escalation, risk management, scope control and product adoption
- Coordinate resources and deliverables in a matrixed, cross-functional organization to ensure delivery on commitments
- Prepare and maintain detailed project plans, status reports, agendas, risk and issue logs with accuracy and timeliness
- Understand and use standard tools, processes, and templates to ensure quality
- Communicate consistently to both internal and external stakeholders at all levels
- Proactively identify risks and actionable mitigation plans
- Self-motivated and fast learner who can appropriately prioritize their own work without the need for explicit instructions from leadership
- Plan and facilitate consultative working sessions with clients to understand dispute software requirements and prescribe best practices
Required Qualifications:
- 5+ years of experience in a project management function
- 3+ years of experience with full product lifecycle with an understanding of development lifecycle and various technology methodologies that support that lifecycle
- Familiar with SaaS software and capable of advising on industry standards for successful postproduction support
- Plan, conduct, and manage member meetings and conference calls.
- Oversee routine and non-routine, processing, and change requests, as well as support customer initiatives
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines
- Intermediate level of proficiency with Excel, PowerPoint, and SharePoint with experience presenting to stakeholders and/or Senior Leadership  
- Proven ability to demonstrate a drive for results and accountability of business needs
- Proven ability to work in an ambiguous, fast-paced environment and collaborate across multiple areas in order to achieve a common business objective
- Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross-functional environment
- Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance