Overview
We are seeking an experienced Project Manager to join a dedicated delivery team supporting the design, installation, and testing of network circuits and hardware for a large enterprise customer. This role is one of three Project Managers assigned to the account and plays a critical role in ensuring successful, timely, and high-quality project execution across multiple concurrent installations.
The ideal candidate is a strong communicator, highly organized, and comfortable managing multiple priorities while working cross-functionally with internal teams, vendors, and customer stakeholders.
Key Responsibilities
- Lead and manage multiple network and hardware installation projects simultaneously, ensuring delivery within defined scope, schedule, and quality standards
- Participate in customer discovery calls to gather requirements, confirm scope, and align on deployment plans
- Order network hardware and licensing, ensuring accuracy, timeliness, and alignment with project requirements
- Coordinate with internal vendors and third-party partners for shipping, receiving, and on-site installations
- Monitor project progress, identify risks or dependencies, and develop mitigation or contingency plans as needed
- Conduct regular project status meetings and provide clear, concise updates to customers, stakeholders, and senior leadership
- Utilize Smartsheets to track installations, manage timelines, run reports, and maintain accurate project documentation
- Handle customer escalations professionally and effectively, driving issues to resolution while maintaining strong client relationships
- Collaborate with engineering, warehousing, vendor technicians, and internal delivery teams to ensure seamless execution
- Identify opportunities to improve processes, create efficiencies, and accelerate delivery timelines
- Foster a collaborative, high-performing team environment that encourages communication, knowledge sharing, and problem-solving
Required Qualifications
- Minimum of 3 years of experience in IT project management
- Proven ability to manage multiple projects concurrently in a fast-paced environment
- Strong knowledge of project tracking and reporting tools, including Smartsheets and Microsoft Excel
- Experience conducting and managing virtual meetings using collaboration platforms (e.g., WebEx or similar tools)
- Excellent written and verbal communication skills, with the ability to engage effectively with customers and senior stakeholders
- Demonstrated ability to multitask, prioritize, and manage competing deadlines
- Strong problem-solving skills and the ability to remain calm and effective during customer escalations
Preferred Skills & Attributes
- Experience supporting network, circuit, or infrastructure deployments
- Strong organizational and attention-to-detail skills
- Customer-focused mindset with a commitment to high-quality delivery
- Ability to work independently while contributing effectively within a team environment
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.