Project Manager

The Statement of Work (SOW) Team 

The SOW team is responsible for delivering paid enhancement projects for clients already in using their JTI eCourt software in a production environment, after their initial go live. These enhancements include supporting legislative updates, new feature integrations, workflow optimizations, and Public Portal deployments. The Project Manager will be embedded in a high-functioning, customer-focused team that values transparency, accountability, and results. 

The team is currently growing due to solid new sales and project backlog. The Project Manager directly fit into the strategic growth goals of the SOW team to better serve a larger customer base and create more revenue for the company. 

Project Manager 

Journal Technologies is seeking a collaborative and detail-oriented Project Manager to join our Statement of Work (SOW) Team, which delivers customer-funded enhancements to our eCourt and Public Portal solutions. This role is critical to ensuring timely, scoped, and high-quality project delivery while helping scale a team working directly with post-implementation customers. This is not just a traditional PM role—it’s an opportunity to act as a strategic executor, bridging business needs with technical delivery, and directly shaping how justice agencies interact with modern technology solutions.  

The Ideal Candidate  

The ideal Project Manager is a calm, thoughtful leader who brings clarity to complexity and composure to challenge. They approach difficult situations with empathy and clear-headed problem-solving, always seeking a path forward that balances team needs and project goals. This individual fosters trust within their team through transparent communication and a steadfast commitment to accountability. They are growth-minded—continually learning while actively mentoring others to do the same. With a strong instinct for risk and a proactive approach to communication, they identify and mitigate potential issues before they escalate. Above all, they are a stabilizing force who inspires confidence and delivers results through resilience, integrity, and collaboration. 

Responsibilities: 

• Manage assigned SOWs (projects) from kickoff to delivery, ensuring alignment to contracts, scope, and delivery milestones. 
• Creates communication plans to keep all stakeholders informed of progress and issues and assures timely adaptive action is taken.   
• Serve as the primary communication bridge between JTI and client stakeholders.  
• Keeps internal project tracking systems updated (Jira, JCMS). 
• Proactively identify risks, manage change requests, and escalate issues as needed.  
• Guide day-to-day operations for project analysts, implementers, and testers.  
• Coordinate internal planning, sprint management, and team workflows.  
• Maintain documentation of meetings, timelines, and performance metrics. 

Requirements: 

• 5-7 years of experience as a Project Manager or similar position responsible for defining and managing project scope, timelines, profitability, and effective delivery of products or services.  
• Familiarity with Agile project management, Jira, and sprint processes.  
• Strong client relationship skills and ability to act as a buffer and facilitator.  
• Technically conversant in product configuration and justice system workflows.  
• Strong organizational skills with ability to manage multiple projects.  
• PMP or similar certification is a plus but not required. Excellent communication and interpersonal skills. 
• Experience managing a portfolio of smaller projects or one or two large projects concurrently. 
• The projects we execute typically range from $10k to $500k in size. 
• Ability to manage multiple tasks and deadlines efficiently. 
• Top-notch oral, written, and interpersonal abilities. 
• Capability to implement and abide by Knowledge Management standards and methodologies. 
• Proficient in all Microsoft Office applications, including Outlook, Word, Visio, Excel, PowerPoint and Project/PPM applications. 

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. 

At this time, we are only able to consider candidates who are Canadian and U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. 

Why Journal Technologies? 

Visit www.journaltech.com/careers for more information, but highlights include:  

• Competitive compensation based on skills, experience, and years of service. 
• Quality medical, dental and vision coverage. 
• Competitive paid time off as well as paid holiday time. 
• 401(k) retirement (US) and GRRSP (CDN) programs. 
• Annual professional development funds - $1,500 USD annual per employee. 
• Book subscriptions with an extensive library in each office for personal and professional growth. 
• Flexible working hours which you can coordinate with your supervisor. 
• Ability for employees to work from a remote location (e.g., home) or office. 
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. 
• Travel opportunities between Journal Technology offices and with clients. 
• We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.