Big Red Rooster Flow
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
RESPONSIBILITIES
- Expert on client brand standards, suppliers, and branding materials
- Stay up to date on product knowledge, processes, and best practices
- Read and analyze survey information and site documents
- Act as the primary contact for non-project customer inquiries and support requests
- Quote materials and place orders for projects and maintenance requests
- Identify scope of work challenges and communicate with stakeholders for resolution
- Resolve issues effectively, escalating complex problems to appropriate departments as needed
- Manage workload to meet KPIs
- Use internal systems and reporting to manage day-to-day priorities and objectives
- Identify opportunities for process improvement and communicate through the proper channels
- Contribute to a positive company and team culture
- Other responsibilities as assigned
Communication
- Provide excellent customer service by actively listening, understanding needs, and executing a solution
- Respond effectively to sensitive inquiries
- Verbally communicate effectively with clients/customers
- Escalate appropriately when there are questions or escalated issues
Critical Thinking
- Ability and willingness to face challenges and solve problems while maintaining effective customer relationships by meeting or exceeding their requirements and expectations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret various instructions furnished in written, verbal, diagram, or schedule form
QUALIFICATIONS
- 1-3 years working in a business environment
- Proficient in Microsoft Office applications, primarily Outlook and Excel
- Office background with working knowledge of principles, practices, and techniques of project management
- Excellent organizational and multitasking skills, with keen attention to detail
- Strong interpersonal and communication skills, both verbal and written
- Excellent communication and time management skills to operate in a fast-paced and dynamic work environment
- Problem-solving mindset and ability to work collaboratively with cross-functional teams
EDUCATION
- BS or BA Degree, or similar experience
SALARY RANGE: $50K - $60K
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.