Program Success Associate, Care Team

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As a Program Success Associate, Care Team, you will serve as a subject matter expert in supporting the Care Team and taking a primary role in improving processes that improve the Care Team’s ability to provide high quality, efficient work on the platform. This role is ideal for someone with experience in customer support who is ready to work independently to take on more responsibilities in operations and process improvement.

You Will:

• Assist providers by answering questions, solving technical issues, and working internally to solve Care Team problems.

• Work collaboratively with the Operations, Product, Customer Service, and Medical Affairs teams to address provider issues and streamline processes.

• Manage provider content, including compiling communication and training, updating resources, and streamlining workflows.

• Identify trends and common issues impacting providers and propose long term solutions to mitigate problems.

• Develop and promote processes to facilitate streamlined work for the team and cross-functionally.

• Be an extraordinary team member: low ego, high humility, and partnership oriented.

• Other duties as needed

You Have:

• 2+ years of work experience in customer support, community management, or operations

• Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across

• Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities

• Technologically-savvy and able to learn new platforms quickly

• Tremendous attention to detail

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.